Guest Experience Specialist (Restaurant Server)

M Management Company; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

M Management Company is seeking a Front of House team member in Dubai to manage dining room operations, assist guests with menu questions, take orders, and ensure smooth service from seating to checkout.

Ideal candidates have strong guest-service skills, familiarity with POS systems, and the ability to multitask in a fast-paced setting while maintaining professionalism and hospitality standards.

Qualifications

• High school diploma or equivalent.
• Formal training in hospitality, food & beverage service, or related field is a plus.
• Previous experience in a restaurant, hotel, or food service environment preferred.
• Experience with POS systems, order processing, or handling cash is beneficial.
• Experience in guest service or customer-facing roles.

Responsibilities

• Oversee dining rooms for seating, service, safety, and guest well-being; address guest needs professionally and promptly.
• Ensure tables are set with condiments, napkins, cutlery, and other essentials before service.
• Maintain side stations with supplies like napkins, cutlery, pens, slips, and credit card machine rolls.
• Check availability of food and beverages, answer menu questions, take orders, and serve guests.
• Post orders and communicate dietary requirements/allergies to the kitchen; note special requests.
• Follow meal cycle time guidelines, clear tables, crumb properly, and prepare for the next course.
• Inspect and polish chinaware, glassware and silverware; maintain clean work areas using clean-as-you-go.
• Arrive on time, maintain appearance, follow restaurant policies, and protect company assets and guest confidentiality.
• Inspect storage areas, maintain organization using FIFO, conduct inventories, and requisition supplies as needed.
• Prepare accurate bills, present checks, and process payments honestly.
• Welcome guests warmly, acknowledge by name, show appreciation, and assist coworkers to ensure prompt service.

Skills

Guest service

Customer service

Communication

Teamwork

Education

High school diploma

Formal hospitality training

Tools

POS systems

Cash handling

Job description

M Management Company is seeking a Front of House team member in Dubai to manage dining room operations, assist guests with menu questions, take orders, and ensure smooth service from seating to checkout.

Ideal candidates have strong guest-service skills, familiarity with POS systems, and the ability to multitask in a fast-paced setting while maintaining professionalism and hospitality standards.