Guest Experience Lead - Fast-Paced Dining Service

M Management Company; United Arab Emirates; On-site; AED 28,000 - 47,000; Full time

Job summary

M Management Company in Dubai, UAE is seeking hospitality staff to oversee dining room operations, assist guests, and ensure smooth service. The role demands strong guest relations, multitasking, and adherence to service standards.

Ideal candidates have a high school diploma and hospitality training or equivalent experience, with familiarity of POS systems and cash handling. The position is full-time and on-site in a fast-paced restaurant environment.

Qualifications

• High school diploma or equivalent.
• Formal training in hospitality, food & beverage service, or a related field is a plus.
• Previous experience in a restaurant, hotel, or food service environment preferred.
• Experience with POS systems, order processing, or handling cash is beneficial.
• Experience in guest service or customer-facing roles.
• Strong customer service and interpersonal skills; ability to handle guest inquiries professionally.
• Knowledge of food and beverage menus, dietary restrictions, and allergy awareness.
• Ability to work in a fast-paced environment and multitask effectively.
• Good communication skills, both verbal and written.

Responsibilities

• Oversee dining rooms for seating, service, safety, and guest well-being; address guest needs professionally and promptly.
• Set tables with condiments, napkins, cutlery, and other essentials before service.
• Maintain side stations with supplies like napkins, cutlery, pens, slips, and credit card machine rolls.
• Check availability of food and beverages, answer menu questions, take orders, and serve guests.
• Post orders, note dietary requirements/allergies, and communicate special requests to the kitchen.
• Follow meal cycle time guidelines, clear tables, crumb properly, and prepare for the next course.
• Inspect and polish chinaware, glassware, and silverware; maintain clean work areas using clean-as-you-go practices.
• Arrive on time, maintain appearance, follow restaurant policies, and protect company assets and guest confidentiality.
• Inspect storage areas, maintain organization using FIFO, conduct inventories, and requisition supplies as needed.
• Prepare accurate bills, present checks, and process payments honestly.
• Welcome guests warmly, acknowledge by name, show appreciation, and assist coworkers to ensure prompt service.
• Lift/move objects up to 50 pounds, reach, bend, stand/walk long periods, and navigate varied surfaces safely.
• Complete pre-service setup and post-service closing, including cleaning, restocking, securing items, and handling cash floats.
• Perform shift-specific side work, update daily reports, and ensure beverage items and equipment are properly secured.
• Support coworkers, maintain respectful and productive relationships, and assist other departments as needed.

Skills

Guest service

Customer service

Communication

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Formal hospitality training

Tools

POS systems

Cash handling

Job description

M Management Company in Dubai, UAE is seeking hospitality staff to oversee dining room operations, assist guests, and ensure smooth service. The role demands strong guest relations, multitasking, and adherence to service standards.

Ideal candidates have a high school diploma and hospitality training or equivalent experience, with familiarity of POS systems and cash handling. The position is full-time and on-site in a fast-paced restaurant environment.