Guest Experience Specialist — Hospitality

Hilton; United Arab Emirates; On-site; AED 67,000 - 89,000; Full time

Benefits offered by this job

Travel perks

Paid parental leave

Crisis Concierge

Mental health resources

Job summary

Hilton Conrad Dubai is seeking a Waitress for Ballarò to welcome guests warmly, offer menu recommendations, and deliver each dish with grace. You will coordinate with the kitchen and bar, take accurate orders, and attend to guests throughout the meal to ensure a memorable dining experience.

Join a hospitality-forward team at Conrad Dubai, upholding high standards of service, food safety, and guest care while providing thoughtful, anticipatory service in a busy dining environment.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.

Responsibilities

• Create a warm welcome: Greet guests with genuine warmth and attentive service, setting the tone for a memorable meal.
• Make thoughtful recommendations: Know Ballarò’s menu, specials, and beverage offerings so you can guide guests with confidence and respond to dietary requests with care.
• Serve with precision: Take and enter orders accurately, coordinate with the kitchen and bar, and present food and beverages at the right pace.
• Anticipate the details: Notice when guests need assistance, refresh their drinks, and attend to requests discreetly throughout their meal.
• Prepare for every service: Keep tables and service stations polished, stocked, and organised, ready to welcome the next guest.
• Resolve concerns with grace: Listen carefully, respond promptly, and involve a supervisor when needed to ensure each guest feels cared for.
• Uphold Conrad Dubai’s standards: Follow food safety, hygiene, health, safety, and alcohol awareness procedures to protect guest and team member well-being.

Job description

Hilton Conrad Dubai is seeking a Waitress for Ballarò to welcome guests warmly, offer menu recommendations, and deliver each dish with grace. You will coordinate with the kitchen and bar, take accurate orders, and attend to guests throughout the meal to ensure a memorable dining experience.

Join a hospitality-forward team at Conrad Dubai, upholding high standards of service, food safety, and guest care while providing thoughtful, anticipatory service in a busy dining environment.