Guest Experience Specialist – Global Resort

Flip retail; Abu Dhabi; On-site; AED 16,000 - 19,000; Full time

Benefits offered by this job

Accommodation

Transport

Annual paid leave

Employment visa

Flight tickets

Medical insurance

Job summary

WHR Service (Executive Look) seeks a Guest Service Representative in Abu Dhabi to provide professional, guest-centered service and ensure a memorable stay.

You will handle guest inquiries about local attractions, maintain knowledge of hotel policies, and ensure privacy while delivering courteous, personalized service from arrival to departure; familiarity with MS Office and front desk systems is helpful.

Responsibilities

• Provide timely, polite and also efficient service to all guest, so as to achieve a high level of customer satisfaction through tailored service from arrival till departure.Conduct in space & amp
• hotel familiarization as well as aid guest in resort activity enquiries/ requests.Maintain an up to date knowledge of resort details and local services, including running hours, promos, occasions and any allied details to respond to guest queries.
• Maintain an awareness of rate degrees to be sold on a daily basis as well as the occupancy levels.
• Ensure visitors are directly welcomed by name, if recognized and also accompanied to their area to make them really feel anticipated and welcomed.
• Accurately administer Front Workdesk cashiering criteria and conform with all set systems, policies and also procedures.Process accounts from check-in to check-out, ensuring precise postings of all incidental charges utilizing electronic Front Office systems.
• Maintain the personal privacy of all guests by making certain that no details of the visitors are disclosed.
• Demonstrate a full understanding of the hotel's policies, procedures and service requirements as well as have full knowledge of the hotel facilities as well as happenings.

Job description

WHR Service (Executive Look) seeks a Guest Service Representative in Abu Dhabi to provide professional, guest-centered service and ensure a memorable stay.

You will handle guest inquiries about local attractions, maintain knowledge of hotel policies, and ensure privacy while delivering courteous, personalized service from arrival to departure; familiarity with MS Office and front desk systems is helpful.