Guest Experience Specialist: Create Memorable Stays

Aloft Hotels; Dubai; On-site; AED 39,000 - 61,000; Full time

Job summary

Aloft Hotels in Dubai Production City is seeking a Guest Experience Expert to help deliver memorable stays for our guests. You will assist with check-in and check-out, guide guests through their stay, and ensure service excellence across the property.

This non-management, full-time role requires standing and moving for extended periods, assisting with luggage handling, and maintaining professional appearance and behavior.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Assist guests with check-in and check-out while delivering friendly service.
• Guide guests through their stay and respond to requests promptly.
• Load/unload luggage and transport to and from guest rooms or bell area.
• Complete reports and maintain safety, confidentiality, and professional appearance.

Education

High school diploma or GED equivalent

Job description

Aloft Hotels in Dubai Production City is seeking a Guest Experience Expert to help deliver memorable stays for our guests. You will assist with check-in and check-out, guide guests through their stay, and ensure service excellence across the property.

This non-management, full-time role requires standing and moving for extended periods, assisting with luggage handling, and maintaining professional appearance and behavior.