Guest Experience Officer – Front Office

Hyatt Centric Jumeirah Dubai; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Hyatt Centric Jumeirah Dubai invites applications for a Guest Service Officer to join our Front Office team. You will be the first contact for guests, delivering warm hospitality and seamless check-in/check-out experiences with a personalised touch.

The role requires strong communication, a customer‑centric mindset, and flexibility to work evenings, weekends, and holidays in a vibrant Dubai hotel environment. Fluency in English is essential.

Qualifications

• Diploma or Degree in Hospitality Management preferred.
• Previous experience in Front Office, Guest Services, or a customer-facing role within hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving abilities.
• Proficiency in Microsoft Office applications; Opera PMS advantageous.
• Ability to work flexible shifts including evenings, weekends, and holidays.
• Fluency in English required; additional languages advantageous.

Responsibilities

• Deliver exceptional guest service by welcoming guests warmly and handling interactions professionally throughout their stay.
• Manage guest check-in and check-out procedures with accuracy in room assignments, registration, billing, and payments.
• Respond promptly to guest inquiries, requests, and concerns, ensuring timely resolution and satisfaction.
• Handle guest complaints and service recovery with professionalism, empathy, and proactive approach.
• Maintain knowledge of hotel facilities, services, promotions, loyalty programs, and local attractions for accurate information and recommendations.
• Process reservations, room changes, special requests, and guest profiles per Hyatt standards.

Skills

Communication skills

Customer service

English language

Problem solving

Flexibility

Microsoft Office

Opera PMS

Education

Diploma/ Degree in Hospitality Management

Tools

Opera PMS

Microsoft Office

Job description

Hyatt Centric Jumeirah Dubai invites applications for a Guest Service Officer to join our Front Office team. You will be the first contact for guests, delivering warm hospitality and seamless check-in/check-out experiences with a personalised touch.

The role requires strong communication, a customer‑centric mindset, and flexibility to work evenings, weekends, and holidays in a vibrant Dubai hotel environment. Fluency in English is essential.