Guest Experience Manager – Luxury Hospitality

Minor Food Holding Co., Ltd.

Dubai

Sur place

AED 78 000 - 145 000

Plein temps

Il y a 3 jours

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Résumé du poste

Anantara Downtown Dubai is seeking a guest-centric Front Office/Guest Services professional to deliver warm, unobtrusive service in a luxury hotel environment. You will have a college degree in hospitality, experience in Front Office, strong English communication, and familiarity with Front Office Systems to assist guests from arrival to departure, ensuring memorable stays at Anantara Downtown Dubai.

Join a passionate team in a globally renowned property where generosity and attention to detail

Qualifications

College degree in hotel management or related field.
Previous experience in Front Office or Guest Services.
Excellent communication skills.
Experience with Front Office Systems.
Proficient in English, both written and spoken.

Responsabilités

To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
To develop a close and harmonious working relationship with all hotel departments.
Conduct daily shift briefings/meeting's and pass on all information to team-members.