Guest Relations Manager

Anantara downtown Dubai; Dubai; On-site; AED 45,000 - 75,000; Full time

Job summary

Anantara Downtown Dubai is seeking a Front Office / Guest Services professional to anticipate guest needs, provide top-tier service, and maintain in-depth knowledge of hotel offerings. You will uphold exceptional standards in guest interactions and collaborate with all hotel departments to ensure a seamless experience.

The ideal candidate has a college degree in hotel management and experience in Front Office, with strong communication skills and fluency in English.

Qualifications

• College degree in hotel management or related field.
• Experience in Front Office or Guest Services.
• Excellent communication skills.
• Experience with Front Office Systems.
• Proficient in English, both written and spoken.

Responsibilities

• Anticipate guest needs and handle inquiries in an attentive manner.
• Maintain knowledge of hotel products, room types, rates, facilities and promotions.
• Oversee the service and attitude of guest service to meet high standards.
• Ensure issues related to guest satisfaction are resolved promptly with timely follow-up.
• Be proactive and suggest alternatives to enhance the guest experience at Anantara.
• Develop collaborative relationships with all hotel departments.
• Conduct daily shift briefings and pass information to team members.

Skills

Excellent communication skills

English proficiency

Education

College degree in hotel management or related field

Tools

Front Office Systems

Job description

Job Location:Anantara Downtown DubaiAnantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.KEY DUTIES AND RESPONSIBILITIESTo anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.To develop a close and harmonious working relationship with all hotel departments.Conduct daily shift briefings/meeting’s and pass on all information to team-members.Qualifications• College degree in hotel management or related field• Previous experience in Front Office or Guest Services• Excellent communication skills• Experience with Front Office Systems• Proficient in English, both written and spokenNot the right fit? Set up email alerts as new job postings become available that meet your interest!