Guest Experience Manager

THA Venues, Parks & Resorts; Abu Dhabi; On-site; AED 450,000 - 750,000; Full time

Benefits offered by this job

A competitive project-based package

Lead guest experience on two flagship,

Direct exposure to senior government &

Job summary

THA Venues, Parks & Resorts is seeking an experienced Guest Experience Manager to lead the complete guest and delegate journey for two high-profile government-led international events in Abu Dhabi. The role involves managing invitations, registrations, VIP services, and onsite guest experiences, liaising with ministers, international organisations, and senior officials.

The candidate should have 8–10 years in guest experience or related event operations, with fluency in English and Arabic being

Qualifications

• 8–10 years of experience in guest experience, delegate management, registration or VIP services.
• Proven ability to deliver large-scale government summits or international conferences.
• Experience working with ministers, VIPs and diplomatic stakeholders.

Responsibilities

• Own and manage guest invitation databases and RSVP processes for government-led events.
• Develop and manage all guest-facing communications for the event journey.
• Coordinate VIP arrivals, access, and confidentiality with operations teams.

Skills

Guest experience management

VIP relations

Stakeholder coordination

Communication

English proficiency

Education

Experience in events or government summits

Tools

Registration systems

Venue management platforms

Job description

Our client is a leading events and experiences company in the UAE delivering major government-led events. They are looking for an experienced Guest Experience Manager to lead the complete guest and delegate journey for two high-profile international events. These events are high-profile government-led international gatherings that bring together senior government officials, ministers, international organisations, global leaders, industry executives, innovators, investors, academics and other influential stakeholders.

Key Responsibilities

Guest and Invitation ManagementOwn and maintain the master invitee and guest database keeping all information accurate current and properly managed Coordinate the invitation lists received from the host organisation government stakeholders partners programme teams and other entities Manage the full range of guest categories Ministers and government officialsVIPs and VVIPsInternational organisationsSpeakers and partnersIndustry leadersMediaGeneral delegatesRun the complete invitation process including invitations RSVPs confirmations reminders amendments cancellations and waiting lists Set up clear processes that prevent duplicate invitations wrong classifications and conflicting guest information Work closely with the registration platform provider so that guest information is captured correctly and carried through to the accreditation system Produce regular registration and attendance reports for the Project Director and the client

Guest CommunicationsDevelop and manage all guest-facing communications across the event journey Make sure every communication is professional personalised accurate and suitable for senior government and international audiences Manage invitation letters confirmations reminders event information access instructions arrival details and other guest communications Act as the senior escalation point for complex or sensitive guest enquiries Handle VIP and senior stakeholder communications with discretion and the correct protocol

VIP and Government Guest ManagementWork closely with the Protocol Programming Partnerships and Client teams to identify and manage high-profile guests Understand the different requirements of ministers ambassadors senior government officials international organisations and other VIP and VVIP guests Keep accurate VIP profiles covering arrival details accreditation access level protocol requirements and special arrangements Coordinate VIP arrivals meet-and-greet arrangements escorts holding areas and movements within the venue Pass VIP requirements accurately to the relevant operational teams without compromising confidentiality

Guest Journey and ExperienceInvitation and RSVPPre-event and pre-arrival communicationsRegistration and accreditationTransport and arrival coordinationVenue access and security interfacesWelcome and meet-and-greetRegistration desks and badge collectionInformation and help desksWayfindingVIP and delegate loungesConference and session accessHospitality touchpointsGuest assistanceDeparture

Registration and AccreditationWork with the registration and accreditation provider to define registration workflows and guest categories Make sure the registration system meets the specific needs of a government-led international summit Coordinate badge categories access permissions and accreditation requirements with the Security Protocol and Operations teams Plan registration desks VIP registration and onsite troubleshooting and support Develop processes for onsite exceptions such as late registrations lost badges incorrect accreditation and substitutions Monitor registration performance and resolve issues quickly

Onsite Guest ServicesDevelop the onsite Guest Services operational plan Set staffing requirements for registration welcome desks information desks guest services and VIP support Recruit brief and train guest-facing staff on the expected standards of behavior appearance and communication Develop briefing documents FAQs escalation procedures and guest service protocols Lead team briefings before opening each day Manage the onsite Guest Experience team and keep service standards consistently high Resolve guest issues calmly professionally and discreetly

ExperienceAt least 8–10 years of experience in guest experience, delegate management, registration, VIP services, protocol or event operations.Demonstrable experience delivering large-scale government summits, international conferences, COP-level events, ministerial meetings or major government-led events.Strong experience managing complex invitation and registration databases involving multiple stakeholder groups.Experience working directly with government officials, ministers, VIPs and VVIPs, diplomatic stakeholders and C-suite executives.Hands-on experience managing registration and accreditation platforms and large delegate databases.Previous UAE or GCC government event experience is strongly preferred.Experience working at a major international conference venue is an advantage

LanguagesFluent English, spoken and written, is required.Arabic is a strong advantage

Benefits

• A competitive project-based compensation package
• The chance to lead the guest experience on two flagship, government-led international events in Abu Dhabi
• Direct exposure to senior government officials, ministers and global leaders
• Work at one of the region’s leading international venues
• High-profile project experience that will strengthen your portfolio in government and diplomatic events
• A collaborative, multi-disciplinary team of experienced event professionals
• The potential for future project opportunities with a leading UAE events company