Guest Experience Manager

Esmos Recruitment; Abu Dhabi; Sur place; AED 180 000 - 240 000; Plein temps

Résumé du poste

ESMOS is seeking a Guest Experience Manager for a leading Abu Dhabi events company on a contract basis through May 2027. The role focuses on managing the end-to-end guest journey for large-scale events and conferences, including government conferences, summits, and VIP audiences.

Key responsibilities include overseeing invitations, RSVP and registration processes, coordinating VIPs and high-profile guests, and ensuring smooth on-site guest services and communications.

Qualifications

• Minimum 7+ years of experience in guest experience, delegate management, VIP services, hospitality or event operations.
• Proven experience with government conferences, summits or B2G events.
• Experience managing VIPs, government representatives, senior stakeholders and high-profile guests.
• Strong knowledge of registration, accreditation and guest communications.
• Excellent organisation, communication and stakeholder management skills.
• Discretion and ability to stay calm under pressure.

Responsabilités

• Manage the full guest journey from invitation to departure.
• Oversee invitations, RSVPs, registration, accreditation and guest communications.
• Coordinate VIPs, government representatives and senior stakeholders.
• Coordinate arrivals, meet-and-greet, access, hospitality and special arrangements.
• Develop guest journey plans, procedures, briefings and escalation processes.
• Oversee onsite registration, welcome desks, guest services and VIP teams.
• Coordinate with operations, security, hospitality, transport and production teams.
• Monitor attendance and resolve guest issues efficiently.

Connaissances

Guest experience

VIP/stakeholder management

Event operations

Registration & guest communications

Organisational skills

Description du poste

ESMOS is hiring a Guest Experience Manager on behalf of a leading events company based in Abu Dhabi for a contract position until May 2027.

We are looking for an experienced professional to manage the end-to-end guest journey for large-scale events and conferences, with strong experience supporting government conferences, summits and high-profile VIP audiences.

Key Responsibilities

• Manage the full guest journey from invitation and registration through to departure.


• Oversee invitations, RSVPs, registration, accreditation and guest communications.


• Manage VIPs, government representatives and senior stakeholder requirements.


• Coordinate arrivals, meet-and-greet, access, hospitality and special arrangements.


• Develop guest journey plans, procedures, briefings and escalation processes.


• Oversee onsite registration, welcome desks, guest services and VIP teams.


• Coordinate with operations, security, hospitality, transport and production teams.


• Monitor attendance and resolve guest issues efficiently.

Requirements

• 7+ years’ experience in guest experience, delegate management, VIP services, hospitality or event operations.


• Strong experience with government conferences, summits or B2G events.


• Experience managing VIPs, government representatives, senior stakeholders and high-profile guests.


• Strong knowledge of registration, accreditation and guest communications.


• Excellent organisation, communication and stakeholder management skills.


• Highly detail-oriented, discreet and calm under pressure.