Guest Experience Leader — Food & Beverage

Rixos Hotels; Ras Al Khaimah; On-site; AED 89,000 - 156,000; Full time

Benefits offered by this job

Competitive salary

Duty meals (breakfast/lunch/dinner)

Vacation tickets

Medical insurance

Job summary

Rixos Bab Al Bahr is seeking a Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional guest experiences in Ras Al Khaimah, UAE. You will lead service at your station, coach staff, and collaborate with Kitchen, Bar, Housekeeping and Stewarding teams to maintain quality and efficiency.

The role emphasizes upselling, maintaining hygiene standards, staff scheduling, and contributing to promotional activities while upholding company policies and local regulations.

Responsibilities

• Supervise the daily restaurant operations and ensure smooth, efficient service.
• Oversee assigned station/section, ensuring high standards of guest satisfaction and service quality.
• Lead, guide, and monitor waiters/waitresses, including side duties and daily performance.
• Handle guest requests, complaints, and enquiries professionally while building positive guest relationships.
• Drive sales through upselling and identifying guests' additional needs.
• Ensure food and beverage quality, cleanliness, safety, and compliance with operating standards.
• Conduct pre-shift briefings and coordinate daily operations with the Kitchen, Bar, Housekeeping, and Stewarding teams.
• Monitor mise-en-place, equipment, par stocks, inventory, maintenance, and restaurant presentation.
• Assist in staff scheduling, roster preparation, timesheet submission, and manpower planning.
• Conduct employee training, performance appraisals, coaching, and talent development.
• Maintain operational records, including logbooks, incident reports, lost & found, and departmental communication.
• Support promotional activities, update operational manuals, attend meetings, and ensure compliance with company policies and local regulations.
• Perform inventory management and any other duties assigned by the Food & Beverage management team.

Job description

Rixos Bab Al Bahr is seeking a Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional guest experiences in Ras Al Khaimah, UAE. You will lead service at your station, coach staff, and collaborate with Kitchen, Bar, Housekeeping and Stewarding teams to maintain quality and efficiency.

The role emphasizes upselling, maintaining hygiene standards, staff scheduling, and contributing to promotional activities while upholding company policies and local regulations.