Guest Experience & Hostess Team Lead

CS & Clarks; Dubai; On-site; AED 90,000 - 130,000; Full time

Benefits offered by this job

Career growth

Training opportunities

Discounts on dining and events

Job summary

CS & Clarks in Dubai invites applications for an Administration Full Time role as Greetings and Hostesses Manager. You will lead a team of hostesses, ensuring a warm, professional atmosphere and top-tier guest experiences at events.

Responsibilities include training and scheduling, upholding uniforms and brand standards, coordinating with event managers, handling guest inquiries, and sourcing supplies. Evening and weekend availability required.

Qualifications

• Previous hospitality or event coordination experience is preferred.
• Excellent interpersonal and communication skills.
• Able to remain calm in fast-paced event environments.
• Flexible to work evenings, weekends, and holidays.
• Knowledge of venue operations is a plus.

Responsibilities

• Hire, train, and supervise a team of hostesses, ensuring they embody service excellence and professionalism.
• Develop and implement training programs for hostesses focusing on guest interaction and etiquette.
• Coordinate and schedule hostess staffing for events with adequate coverage.
• Conduct performance evaluations and provide ongoing feedback and coaching.
• Collaborate with event coordinators to align hostess services with event objectives.
• Maintain hostess uniforms and grooming standards to reflect the brand.
• Monitor guest feedback and implement improvements as needed.
• Handle guest inquiries and complaints related to hostess services.

Skills

Hospitality

Customer service

Event coordination

Interpersonal communication

Organizational skills

Attention to detail

Professional appearance

Job description

CS & Clarks in Dubai invites applications for an Administration Full Time role as Greetings and Hostesses Manager. You will lead a team of hostesses, ensuring a warm, professional atmosphere and top-tier guest experiences at events.

Responsibilities include training and scheduling, upholding uniforms and brand standards, coordinating with event managers, handling guest inquiries, and sourcing supplies. Evening and weekend availability required.