Guest Experience Front Office Leader

InterContinental Hotels Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality leader is seeking a Front Office Manager for their newly opened hotel in Dubai. The role involves managing daily operations, ensuring exceptional service delivery, and fostering a positive work environment. Ideal candidates will have previous experience in leadership roles and skills in guest satisfaction analysis. Join this team dedicated to creating memorable guest experiences and enjoying competitive salary and benefits.

Benefits

Competitive salary

Benefits

Qualifications

• Experience in a leadership role within Front Office or Guest Services.
• Strong knowledge of guest satisfaction analysis and measurement tools.
• Ability to manage high guest volumes while maintaining personalized service.

Responsibilities

• Manage daily operations for exceptional service delivery.
• Support overall property performance and strategic objectives.
• Analyze Guest Love Scores and guest feedback for improvement.
• Resolve guest and colleague concerns professionally.
• Work with other departments for a seamless guest experience.

Skills

Leadership

Communication

Problem-solving

Guest satisfaction analysis

Guest service management

Tools

Hotel PMS (OPERA)

Job description

A global hospitality leader is seeking a Front Office Manager for their newly opened hotel in Dubai. The role involves managing daily operations, ensuring exceptional service delivery, and fostering a positive work environment. Ideal candidates will have previous experience in leadership roles and skills in guest satisfaction analysis. Join this team dedicated to creating memorable guest experiences and enjoying competitive salary and benefits.