Guest Experience Coordinator - Housekeeping

Hilton; Abu Dhabi; In loco; AED 22.000 - 31.000; Tempo pieno

Descrizione del lavoro

Hilton Abu Dhabi is seeking a motivated Housekeeping Order-Taker to provide administrative support to the Housekeeping Department, record guest requests, and help ensure smooth daily operations. This role focuses on delivering luxury service in a fast-paced hotel environment.

You will coordinate with Front Office, Engineering and room attendants, maintain accurate records, respond to guest inquiries, and assist with inventory and assignments while upholding Hilton standards.

Competenze

• 2+ years in a housekeeping role within a hospitality environment.
• Strong attention to detail, multitasking ability, and excellent customer service.
• Effective verbal and written communication; able to handle guest inquiries professionally.
• Works well with other departments and staff members.
• Familiarity with property management systems (PMS) and basic computer applications.

Mansioni

• Coordinate housekeeping requests: Receive, record, and follow up on guest requests, ensuring timely delivery of services and guest satisfaction.
• Maintain effective communication: Coordinate with Housekeeping, Front Office, Engineering, and other departments to ensure smooth daily operations and prompt resolution of guest requests.
• Monitor room status: Maintain accurate room status updates in the hotel system and coordinate with the Housekeeping team to ensure rooms are ready on time.
• Manage housekeeping records: Maintain accurate records of guest requests, lost and found items, maintenance issues, and daily housekeeping activities.
• Handle guest inquiries and complaints: Respond professionally to guest inquiries and concerns, ensuring timely follow-up and resolution in line with luxury service standards.
• Coordinate maintenance requests: Report room defects and maintenance issues to the Engineering team and follow up to ensure timely completion.
• Support housekeeping operations: Assist with daily assignments, room allocation updates, and communication between supervisors and room attendants to maintain operational efficiency.
• Ensure service excellence: Anticipate guest needs, maintain confidentiality, and deliver personalized service in accordance with hotel standards.
• Support inventory coordination: Monitor requests for guest amenities, linen, and housekeeping supplies, ensuring timely communication and replenishment when required

Conoscenze

Attention to detail

Multitasking

Customer service

Strumenti

PMS

Descrizione del lavoro

Hilton Abu Dhabi is seeking a motivated Housekeeping Order-Taker to provide administrative support to the Housekeeping Department, record guest requests, and help ensure smooth daily operations. This role focuses on delivering luxury service in a fast-paced hotel environment.

You will coordinate with Front Office, Engineering and room attendants, maintain accurate records, respond to guest inquiries, and assist with inventory and assignments while upholding Hilton standards.