Guest Experience Coordinator - Housekeeping Operations

Hilton; Abu Dhabi; Presencial; AED 42.000 - 78.000; Jornada completa

Descripción de la vacante

Hilton Abu Dhabi is seeking a Housekeeping Order-Taker to provide administrative support to the Housekeeping Department. You will manage guest requests, maintain records, and coordinate with various departments to ensure timely service and luxury standards.

Ideal candidates have at least 2 years in housekeeping, strong attention to detail, and excellent communication skills. The role requires flexibility to work varied shifts, including nights and weekends, in a high-end hospitality setting.

Formación

• Minimum 2 years in a housekeeping role within a hospitality environment.
• Strong attention to detail, multitasking ability, and excellent customer service.
• Effective verbal and written communication; able to handle guest inquiries professionally.
• Works well with other departments and staff members.
• Familiarity with property management systems (PMS) and basic computer applications.
• Able to work under pressure and meet deadlines.
• Available to work varied shifts, including nights, weekends, and holidays.

Responsabilidades

• Coordinate housekeeping requests: Receive, record, and follow up on guest requests, ensuring timely delivery of services and guest satisfaction.
• Maintain effective communication: Coordinate with Housekeeping, Front Office, Engineering, and other departments to ensure smooth daily operations and prompt resolution of guest requests.
• Monitor room status: Maintain accurate room status updates in the hotel system and coordinate with the Housekeeping team to ensure rooms are ready on time.
• Manage housekeeping records: Maintain accurate records of guest requests, lost and found items, maintenance issues, and daily housekeeping activities.
• Handle guest inquiries and complaints: Respond professionally to guest inquiries and concerns, ensuring timely follow-up and resolution in line with luxury service standards.
• Coordinate maintenance requests: Report room defects and maintenance issues to the Engineering team and follow up to ensure timely completion.
• Support housekeeping operations: Assist with daily assignments, room allocation updates, and communication between supervisors and room attendants to maintain operational efficiency.
• Ensure service excellence: Anticipate guest needs, maintain confidentiality, and deliver personalized service in accordance with hotel standards.
• Support inventory coordination: Monitor requests for guest amenities, linen, and housekeeping supplies, ensuring timely communication and replenishment when required

Conocimientos

Attention to detail

Multitasking

Customer service

Verbal and written communication

PMS familiarity

Teamwork

Under pressure

Shift flexibility

Herramientas

Property Management System (PMS)

Descripción del empleo

Hilton Abu Dhabi is seeking a Housekeeping Order-Taker to provide administrative support to the Housekeeping Department. You will manage guest requests, maintain records, and coordinate with various departments to ensure timely service and luxury standards.

Ideal candidates have at least 2 years in housekeeping, strong attention to detail, and excellent communication skills. The role requires flexibility to work varied shifts, including nights and weekends, in a high-end hospitality setting.