Guest Experience Concierge & Bell Attendant

Westin Hotels & Resorts; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Westin Hotels & Resorts in Dubai Marina is seeking a Guest Experience Expert to create a seamless, memorable stay for guests. You will take initiative to deliver a wide range of services, guiding guests from check-in to departure with professionalism and care.

The role emphasizes brand alignment, confidentiality, and moving around to assist guests with requests, completing reports, and sharing local highlights and recommendations.

Qualifications

• Education: High school diploma or G.E.D. required.
• No related work experience required.
• No supervisory experience required.
• License or Certification: None

Responsibilities

• Guide guests through their entire stay, from check-in to check-out, ensuring a smooth and memorable experience.
• Handle a wide range of guest requests, process operational needs, and prepare routine reports as needed.
• Share highlights of the local area and provide recommendations to enhance guest satisfaction.
• Maintain a professional appearance, protect guest and company information, and uphold confidentiality.

Education

High school diploma or G.E.D.

Job description

Westin Hotels & Resorts in Dubai Marina is seeking a Guest Experience Expert to create a seamless, memorable stay for guests. You will take initiative to deliver a wide range of services, guiding guests from check-in to departure with professionalism and care.

The role emphasizes brand alignment, confidentiality, and moving around to assist guests with requests, completing reports, and sharing local highlights and recommendations.