Guest Arrival Experience Expert

W Hotels; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

W Hotels Dubai, West Crescent, is seeking a Guest Arrival Expert to deliver memorable welcome experiences for guests from arrival to departure. You will be on your feet, assist with requests, coordinate with other hotel teams, and help guests settle in and check out smoothly.

Professional appearance, confidentiality, and adherence to Marriott policies are essential as you share local highlights and ensure every stay feels unique, warm, and effortless.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Guide guests through arrival and departure experiences and address requests.
• Process operational needs, complete reports, and share local area highlights.
• Maintain professional appearance, confidentiality, and uphold quality standards.

Education

High school diploma or G.E.D. equivalent

Job description

W Hotels Dubai, West Crescent, is seeking a Guest Arrival Expert to deliver memorable welcome experiences for guests from arrival to departure. You will be on your feet, assist with requests, coordinate with other hotel teams, and help guests settle in and check out smoothly.

Professional appearance, confidentiality, and adherence to Marriott policies are essential as you share local highlights and ensure every stay feels unique, warm, and effortless.