Guest Experience Specialist

Westin Hotels & Resorts; Dubai; On-site; AED 33,000 - 58,000; Full time

Job summary

Westin Hotels & Resorts in Dubai Marina seeks a Guest Experience Expert to welcome guests, assist with check-in/check-out, and coordinate services to create a memorable stay.

You will handle requests, process reports, and share local highlights while maintaining professional appearance and adhering to brand standards.

The role requires standing for extended periods and a friendly, proactive approach to guest service.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process operational needs and guest requests as part of daily tasks.
• Complete reports and share highlights of the local area with guests.
• Assist guests with check-in/check-out and service coordination to ensure a memorable stay.
• Maintain professional appearance and uphold brand standards throughout interactions.

Education

High school diploma

Job description

Westin Hotels & Resorts in Dubai Marina seeks a Guest Experience Expert to welcome guests, assist with check-in/check-out, and coordinate services to create a memorable stay.

You will handle requests, process reports, and share local highlights while maintaining professional appearance and adhering to brand standards.

The role requires standing for extended periods and a friendly, proactive approach to guest service.