Guest Experience Center Specialist - Luxury Resort

Anantara Hotels, Resorts & Spas; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Anantara The Palm Dubai Resort in Dubai seeks a Front Office Guest Services Coordinator to be the first point of contact for guests, handling calls and requests with courtesy and efficiency. You will support CID coordination, manage VIP communications, and assist in all Front Office duties as needed.

Ideal candidates bring a hospitality mindset, strong communication, and teamwork to ensure exceptional guest experiences across the resort’s services and outlets.

Responsibilities

• Understand the concept of guest services centre as the one point of contact for guests.
• Ensure adherence to proper and prompt handling of calls and guest requests via FCS e-connect, message handling per LAOP, standard phrases.

Job description

Anantara The Palm Dubai Resort in Dubai seeks a Front Office Guest Services Coordinator to be the first point of contact for guests, handling calls and requests with courtesy and efficiency. You will support CID coordination, manage VIP communications, and assist in all Front Office duties as needed.

Ideal candidates bring a hospitality mindset, strong communication, and teamwork to ensure exceptional guest experiences across the resort’s services and outlets.