Guest Experience & VIP Services Agent

Anantara Group; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Anantara The Palm Dubai Resort invites applications for a Guest Service Centre Agent in Dubai. You will be the primary contact for guests, ensuring seamless front desk communications and prompt handling of requests across the centre.

We seek hospitality professionals with a passion for guest care, strong communication, and a proactive, team-oriented approach to maintaining exceptional service across all resort departments.

Responsibilities

• Be the single point of contact for guests from the guest services centre.
• Handle calls promptly and direct guest requests through FCS e-connect.
• Ensure VIP/RSVP status and repeat guest lists; maintain correct traffic sheets.
• Assist CID data tasks and liaise between the resort and CID police.
• Maintain knowledge of resort facilities, outlets, and promotions.

Skills

Customer service

Communication

Teamwork

Job description

Anantara The Palm Dubai Resort invites applications for a Guest Service Centre Agent in Dubai. You will be the primary contact for guests, ensuring seamless front desk communications and prompt handling of requests across the centre.

We seek hospitality professionals with a passion for guest care, strong communication, and a proactive, team-oriented approach to maintaining exceptional service across all resort departments.