Guest Experience Call Center Supervisor

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

The Ritz-Carlton Abu Dhabi Grand Canal is seeking a Non-Management Front Desk/Guest Services professional to handle guest calls, requests, and inquiries with accuracy and courtesy. You will assist with billing, messages, and directions while maintaining the hotel’s Gold Standards.

Role requires messaging and documentation skills, professional communication, and a commitment to exceptional guest care in a luxury hospitality setting.

Qualifications

• Answer, record, and process all guest calls, requests, questions, or concerns.
• Log guest requests and incidents into the system for tracking and follow-up.
• Provide directions and property information to guests.

Responsibilities

• Assist management in training, scheduling, evaluating, motivating and coaching employees.
• Operate telephone switchboard and manage busy/unanswered lines.
• Maintain professional appearance and confidentiality; uphold company assets.

Skills

Guest services

Communication

Telephone handling

Customer service

Education

High school diploma or GED

Tools

POS systems

Computers

Job description

The Ritz-Carlton Abu Dhabi Grand Canal is seeking a Non-Management Front Desk/Guest Services professional to handle guest calls, requests, and inquiries with accuracy and courtesy. You will assist with billing, messages, and directions while maintaining the hotel’s Gold Standards.

Role requires messaging and documentation skills, professional communication, and a commitment to exceptional guest care in a luxury hospitality setting.