Guest Arrival Concierge & Luggage Specialist

Jebel Ali International Hotels L.L.C; Dubai; On-site; AED 25,000 - 60,000; Full time

Job summary

A prestigious hotel in Dubai is seeking a service-oriented Bellman to join their Front Office team. The role involves welcoming guests, assisting with luggage, coordinating with staff, and ensuring a memorable experience from arrival to departure. Candidates should have a high school diploma and at least one year of experience in a similar role while possessing strong communication and customer service skills.

Qualifications

• High School diploma or equivalent; vocational training is an advantage.
• Minimum 1 year of experience in a similar role within a hotel of comparable rating.
• Strong customer service orientation, professional grooming, and a positive attitude.

Responsibilities

• Welcome guests, assist with luggage delivery, and support departures.
• Print and review daily arrival, departure, and in-house guest reports.
• Coordinate luggage handling with Doormen and Valet teams.
• Assist during emergencies and follow all fire and safety procedures.
• Support shuttle bus boarding and arrange transportation when needed.
• Maintain accurate Bellboy Movement records.
• Prepare hotel vehicles for airport pick-ups, drop-offs, and transfers.
• Keep luggage trolleys clean and ensure regular checks.
• Assist with room moves and confirm luggage safety.
• Provide guests with directions and information about local attractions.
• Report suspicious activity or unattended items to management.

Skills

Basic computer knowledge (Outlook, Word, Excel, PowerPoint)

Good written and spoken English communication

Strong customer service orientation

Professional grooming

Positive attitude

Education

High School diploma or equivalent

Vocational training

Job description

A prestigious hotel in Dubai is seeking a service-oriented Bellman to join their Front Office team. The role involves welcoming guests, assisting with luggage, coordinating with staff, and ensuring a memorable experience from arrival to departure. Candidates should have a high school diploma and at least one year of experience in a similar role while possessing strong communication and customer service skills.