Client Service Manager, Issuer Services

HSBC Holdings plc; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

HSBC Holdings plc in Dubai seeks aClient Service Manager to manage a broad spectrum of issuer services, focusing on building durable client relationships and ensuring ISV requirements are met. You will monitor SLA performance, gather client feedback via surveys, and identify growth opportunities in collaboration with Business Development.

The role covers onboarding of new transactions, post-closing handover, and ongoing administration across bonds, project finance, Islamic finance, and other

Qualifications

• Previous experience in a Client Services role within Issuer Services/Securities Services.
• Strong networking and presentation skills to build and enhance client relationships.
• Strong client network in the MENAT market preferred.
• Strong systems and modelling skills.
• Ability to communicate with several teams daily across local and global.
• Ability to multi-task and manage changing priorities.
• Understanding of legal documentation governing roles/products.
• Full-time graduation degree essential for UAE visa; attestations for degrees outside UAE mandatory.

Responsibilities

• Build and maintain strong customer relationships and ensure ISV requirements are understood by clients.
• Monitor SLA performance, collate data, provide feedback, and implement action plans.
• Run formal client surveys to gather feedback and drive service improvements.
• Identify retention and growth opportunities and support Business Development with new opportunities.
• Service a broad range of products including bonds, structured finance, project/infrastructure finance, syndicated loans, Islamic finance, and escrows.
• Manage transactions across key agency roles and coordinate with external counsel and internal stakeholders.
• Onboard new transactions with Transaction Managers and ensure post-closing handover and ongoing administration.
• Oversee non-operational deal activities and act as escalation point for deal issues.
• Collaborate with Client Services teams and Centre of Excellence teams in Malaysia and India to support portfolio issues.
• Monitor new mandates/bids to flag risks, support sales pitches, and drive process/tech improvements for onboarding and servicing.

Skills

Networking

Presentation

Client relationships

Systems & modelling

Cross-team communication

Multi-tasking

Legal documentation knowledge

Education

Bachelor's degree (3+ years)

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services. We are currently seeking an ambitious individual to join our Issuer Services (ISV) Team as a Client Service Manager in Dubai, U.A.E.

In this role, you will:

• Build and maintain strong customer relationships, ensuring ISV requirements are understood by clients and that client needs, industry developments, and competitor insights are communicated within ISV (including liaison with GRMs and client visits).
• Monitor service level agreement (SLA) performance by collating data, providing feedback, resolving operational gaps, and implementing action plans where SLAs are missed by ISV or the client.
• Run formal client surveys to gather feedback and drive service improvements.
• Identify retention and growth opportunities and support the Business Development Manager with new business development.
• Service a broad range of products including conventional bonds, structured finance, project and infrastructure finance, syndicated loans, project bonds, Islamic finance, and escrows.
• Manage transactions across key agency roles (e.g., paying/fiscal/escrow agent, custodian, account bank, cash manager, facility/security agent) and coordinate amendments with external counsel and internal stakeholders.
• Partner with Transaction Managers to ensure smooth onboarding of new transactions, successful post-closing handover, and effective ongoing administration.
• Oversee non-operational deal activities (e.g., closings, amendments, waivers/consents, internal reviews) and act as the key escalation point for deal issues.
• Collaborate with Client Services teams across ISV offices and provide operational support to Centre of Excellence teams in Malaysia and India, acting as an escalation point for portfolio-related issues.
• Proactively monitor new mandates/bids to flag operational risks early, assess viability of non-core client requests, support sales pitches with Business Development, and drive process/technology improvements to enhance client onboarding and servicing.

To be successful in the role, you should meet the following requirements:

• Previous experience in a Client Services role within Issuer Services/Securities Services
• Strong networking and presentation skills required to build and enhance client relationships
• Strong client network in the MENAT market would be a preference
• Strong system and modelling skills
• Proven ability to communicate with several teams on a daily basis both locally and globally.
• Ability to multi-task and manage frequently changing priorities.
• Sound understanding of legal documentation governing roles/products supported.
• A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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