Global Head of Customer Value Management

Confidential Careers; Dubai; On-site; AED 900,000 - 1,500,000; Full time

Job summary

Confidential Careers is seeking an experienced Global Head of Customer Value Management (CVM) to lead customer value strategies across multiple telecom markets. The role focuses on maximizing lifetime value, reducing churn and increasing ARPU through data-led, personalized campaigns.

The successful candidate will collaborate with Commercial, Marketing, Product, Digital, Data Analytics, Technology and country teams to deliver measurable improvements in engagement, revenue and profitability across

Qualifications

• Senior CVM leadership experience
• Data-led customer value strategy
• Experience across prepaid and postpaid telecom
• Stakeholder management across global teams

Responsibilities

• Develop global CVM strategy and governance frameworks
• Own CVM across prepaid and postpaid segments with retention/upsell focus
• Lead churn prevention, win-back and loyalty programs
• Oversee targeted campaigns across channels with A/B testing
• Develop data analytics, segmentation and dashboards for leadership
• Drive ARPU growth and profitability through CVM initiatives

Job description

Confidential Careers is seeking an experienced Global Head of Customer Value Management (CVM) to lead customer value strategies across multiple telecom markets. The role focuses on maximizing lifetime value, reducing churn and increasing ARPU through data-led, personalized campaigns.

The successful candidate will collaborate with Commercial, Marketing, Product, Digital, Data Analytics, Technology and country teams to deliver measurable improvements in engagement, revenue and profitability across