Global Head of Client Care & Support Operations

Admitad; Dubai; On-site; AED 120,000 - 170,000; Full time

Job summary

Admitad in Dubai is seeking a seasoned leader to head global support operations across multiple channels and regions. You will scale our service delivery to meet growing demand while maintaining high quality.

You will design core processes and SLAs, implement modern platforms, and mentor cross-cultural teams across time zones. Strong focus on metrics and continuous improvement.

Requires proven leadership in dynamic tech environments and excellence in English communication.

Qualifications

• Proven leadership in customer support or service operations.
• Experience building support structures and workflows.
• Experience managing international teams across time zones.
• Strong problem-solving and analytical skills; English proficiency.

Responsibilities

• Lead and scale global support operations across channels and regions.
• Design and optimize core processes, SLAs, and frameworks.
• Build a seamless support model for external and internal stakeholders.
• Oversee modern support platforms and ticketing systems.
• Build, train and mentor cross-cultural support teams with clear metrics.
• Analyze data to drive continuous improvement in service delivery and collaboration.

Skills

Leadership in customer support

Global team leadership

English proficiency

Operational design

Tools

Ticketing systems

Job description

Admitad in Dubai is seeking a seasoned leader to head global support operations across multiple channels and regions. You will scale our service delivery to meet growing demand while maintaining high quality.

You will design core processes and SLAs, implement modern platforms, and mentor cross-cultural teams across time zones. Strong focus on metrics and continuous improvement.

Requires proven leadership in dynamic tech environments and excellence in English communication.