Global Director, Member Programs & Experience

Society of Petroleum Engineers International; Dubai; Hybrid; AED 440,690 - 550,863; Full time

Benefits offered by this job

Long Weekends with 9/80 schedule

401(k) Matching Funds

Medical Benefits Starting Day 1

Disability & Life Insurance

Personal Time Off (PTO)

Holiday Pay

Hybrid Work Model

Tuition Reimbursement Program

Employee Well-Being Program

Pet insurance and gym membership

Job summary

A professional association in the energy sector seeks a Director of Member Programs and Experience to lead global member engagement and enhance customer experiences. The role requires a minimum of 10 years in customer success or association leadership, with responsibilities including managing member programs and collaborating with teams to drive engagement. A bachelor's degree is required, and the position can be hybrid with the option to work both remotely and in the UAE office.

Qualifications

• 10+ years in customer success, program management, or nonprofit leadership.
• Experience managing diverse teams and budgets.
• Strong organizational and project management skills.

Responsibilities

• Lead global member engagement initiatives and customer experience functions.
• Direct financial planning and program performance data.
• Manage processes and communications for volunteer engagement.

Skills

Leadership

Program Management

Customer Service

Volunteer Management

Education

Bachelor's degree

Job description

A professional association in the energy sector seeks a Director of Member Programs and Experience to lead global member engagement and enhance customer experiences. The role requires a minimum of 10 years in customer success or association leadership, with responsibilities including managing member programs and collaborating with teams to drive engagement. A bachelor's degree is required, and the position can be hybrid with the option to work both remotely and in the UAE office.