Global Customer Support Specialist (Night Shift)

FxPro

Abu Dhabi

On-site

AED 89,000 - 134,000

Full time

6 days ago

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Benefits offered by this job

Visa and medical insurance

Competitive salary

Excellent working environment

Global brand exposure

Career growth and professional dev.

Job summary

FxPro is a leading international fintech company with a diverse global team and offices in Dubai, Limassol, London, and Nassau. As a Customer Support Officer, you will assist FxPro clients by answering questions, resolving problems, and providing product information across calls, emails, and chat.

You will work in shifts (12:00pm - 8:00am) and collaborate with multiple departments to ensure top-notch service.

Qualifications

University degree or relevant working experience.
1 year of experience in a similar role.
Excellent computer skills.
Knowledge of trading platforms (MT4, MT5 or cTrader) is advantageous.
Excellent command of English (verbal and written). Additional languages are advantageous.

Responsibilities

Respond to customer inquiries via calls, email, and chat in a timely and professional manner.
Troubleshoot and resolve customer issues, taking ownership and escalating when needed.
Provide product information and guidance to help customers maximize their experience.
Collaborate with cross-functional teams to address customer needs and resolve complex issues.
Escalate complex issues to Supervisors or Managers and follow escalation procedures.
Assist with Back Office tasks and client accounting following onboarding (KYC) procedures.