Global Account Risk Leader — Revenue & Retention

IFS; Dubai; On-site; AED 300,000 - 540,000; Full time

Job summary

IFS is seeking a Senior Account Risk Manager to lead resolution of high-risk customer accounts globally, safeguarding revenue and profitability. You will orchestrate cross-functional engagement with Sales, Finance, Legal, Delivery, and Leadership to ensure timely actions and governance. Strong analytics and automation skills are essential.

The role emphasizes proactive risk management, executive reporting, and a bulldog mindset to drive accountability across a global matrix organization.

Qualifications

• Significant experience in software industry including finance, risk management, or governance.
• Strong understanding of ARR, renewals, retention and revenue realization.
• Ability to drive complex resolutions and influence senior stakeholders.

Responsibilities

• Own and drive resolution of high-risk accounts across the global portfolio.
• Facilitate global risk review cadence across regions and divisions.
• Coordinate and escalate for accounts with financial, commercial, delivery or retention risks.
• Maintain risk records including exposure, root causes, mitigation plans, owners, next steps.
• Monitor risks impacting ARR, renewals, collections, churn and bad debt exposure.
• Develop executive dashboards and reporting for risk trends and progress.
• Drive accountability across stakeholders and accelerate resolution timelines.
• Partner with Sales, Customer Success, Finance, Legal, Delivery, Product and Leadership to accelerate resolutions.
• Lead automation to streamline data collection, reporting, workflow management, and risk tracking.

Skills

Software industry experience

ARR & renewals

Executive stakeholder management

Analytical skills

Process automation

Global matrix experience

Strong communication

Job description

IFS is seeking a Senior Account Risk Manager to lead resolution of high-risk customer accounts globally, safeguarding revenue and profitability. You will orchestrate cross-functional engagement with Sales, Finance, Legal, Delivery, and Leadership to ensure timely actions and governance. Strong analytics and automation skills are essential.

The role emphasizes proactive risk management, executive reporting, and a bulldog mindset to drive accountability across a global matrix organization.