Global 4G/5G IoT Technical Support Engineer

Sailglobal; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Sailglobal has been engaged by a leading telecommunications and IoT company to support hiring for a technical role in the UAE. The job focuses on collecting customer feedback, testing hardware and software, and providing after-sales support for CPE devices in a fast-paced, international environment.

The ideal candidate holds a Bachelor's in network/telecom engineering, speaks English fluently (Arabic a plus), and has hands-on experience with 4G/5G product testing and ACS remote management.

Qualifications

• Bachelor's degree or higher in network/communication engineering.
• Strong communication and coordination skills; able to respond to emergencies.
• High sense of responsibility, execution, and professionalism.
• Energetic and able to handle high-intensity work.
• Ability to work independently and manage multiple tasks.
• English is a must; Arabic is a plus.
• Experience in 4G/5G product testing; familiarity with ACS is preferred.
• Familiarity with routers, CPE/ONT, and related telecom devices.

Responsibilities

• Collect and summarize customers' feedback on product and technology issues and track resolution until closure.
• Responsible for product testing, including hardware and software testing; provide timely feedback on results.
• Communicate with customers on products and technologies to enhance satisfaction.
• Responsible for after-sales support, including on-site maintenance and product installation.

Skills

English

4G/5G testing

CPE/routers knowledge

Customer communication

Network/telecom concepts

Education

Bachelor's degree in network/communication engineering

Tools

ACS remote management

Job description

Sailglobal has been engaged by a leading telecommunications and IoT company to support hiring for a technical role in the UAE. The job focuses on collecting customer feedback, testing hardware and software, and providing after-sales support for CPE devices in a fast-paced, international environment.

The ideal candidate holds a Bachelor's in network/telecom engineering, speaks English fluently (Arabic a plus), and has hands-on experience with 4G/5G product testing and ACS remote management.