General Services Operations Specialist

Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

Abu Dhabi Islamic Bank seeks a General Services Operations Specialist to oversee day-to-day functions across logistics, warehouse, canteen, fleet, and stationary tasks in Abu Dhabi. You will manage MIS reports, prepare letters and presentations, and coordinate with heads of departments to ensure smooth service delivery.

The role emphasizes cost control, vendor coordination, and timely reporting, with a strong focus on accuracy, compliance, and customer satisfaction in a fast-paced banking

Qualifications

• Clear verbal and written communication skills required.
• Ability to organize and prioritize multiple tasks.
• Strong planning and scheduling capabilities.

Responsibilities

• Oversee day-to-day General Services operations including logistics, warehouse management, canteen, fleet, and stationery.
• Prepare and draft letters, memos, and documents for Head of General Service & Operations.
• Monitor GS emails and delegate requests to appropriate service custodians.
• Raise PRs and ensure processing of purchases, invoices and expenses; maintain expenditure records.
• Prepare and review monthly GS MIS reports (RCSA, vendor payments, petty cash, budgets, surveys).
• Develop presentations for stakeholders and update shared MIS folders.
• Ensure timely delivery of products and services and select bank-approved suppliers for quotations/tendering.
• Handle ad hoc tasks/projects assigned by line management.

Skills

Communication skills

Organizational ability

Time management

Planning skills

Job description

Job description

Role: General Services Operations Specialist

Location: Abu Dhabi, UAE

This position is for UAE Nationals only.

Role purpose:

• Ensuring that the day-to-day operations run smoothly and efficiently. Coordinate various tasks and processes to optimize productivity and

• maintain streamlined functions across departments in terms of all general services (Logistics, warehouse management, management of canteen, fleet

• management requests and stationary items and other GS administrative jobs.

• In addition to that, handling all GS MIS Reports issuance and updates.

Key accountabilities of the role:

• Provide administrative support to the Head of General Service & Operation Managers including drafting and typing letters, memos, and other documents.

• Monitor and respond to [e-mail] emails and delegate service custodian in terms of Logistics, warehouse management, management of canteen, fleet management requests and stationary items.

• Raise Al Madar/ Sap Ariba PRs to prepare, verify and process all purchases, invoices or expenses for payments as well as maintaining expenditure records of GS - Operation.

• Reviews and verifies documents and forms for accuracy, completeness, and conformance to applicable rules.

• Assist in preparing monthly GS MIS reports such as: RCSA, Vendor payment update tracker, petty cash handling, Budget analysis, Survey analysis, sustainability reports and any additional reports requested by the management.

• Ability to develop and create unique presentations and present them to the relevant stakeholders once needed.

• Ensure to upload and update the GS shared folders for all MIS reports.

• Ensure timely delivery of desired products and services to the end users while encouraging competition between the suppliers within ethical boundaries.

• When calling for quotations and tendering, ensure that quotes/ tender is called from selected supplier from Bank Approved Supplier List.

• Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.

• Monitors the services deployed for both soft and hard service are aligned with the department goals and objectives.

• Analyze all opportunities and recommend ways to improve efficiency and reduce costs.

• Prepare reports and control the effective compilation, collection of information and data to enhance service operation.

• Investigates and resolves customer inquiries and complaints.

• Ensure policies, procedures and agreements are followed.

• Ensure that customer surveys are conducted and always observed to confirms the fulfillment of all business requirements are completed with satisfaction

Results required:

• Deal with all sections and branches with high cooperation.

• To take up more responsibilities and discharge them effectively and efficiently.

• Establish and maintain cooperative working relationships.

• Prepare accurate and comprehensive reports and meeting deadlines.

• To ensure all the task handled or received been completed successfully as per the TAT.

• Perform secretarial functions, including drafting and typing letters, memos and other documents

Specialist skills / technical knowledge required for this role:

• Communication skills, organizational ability, time management and planning skills