General Services Operations Specialist

ADIB Group; Abu Dhabi; On-site; AED 100,000 - 156,000; Full time

Job summary

ADIB Group is seeking a General Services Operations Specialist in Abu Dhabi. The role focuses on ensuring smooth day-to-day GS operations, coordinating logistics, canteen, fleet, and stationery management while handling GS MIS reports and related admin tasks.

The position requires strong communication, organizational, and planning skills, with duties spanning document preparation, vendor management, and cost optimization. UAE Nationals only, on-site role.

Qualifications

• Must have strong communication, organizational, time management and planning skills.

Responsibilities

• Provide administrative support to the Head of General Service & Operation Managers, including drafting letters and memos.
• Monitor and respond to emails and delegate service custodian tasks in logistics, warehouse, canteen, fleet, and stationery management.
• Raise PRs in Al Madar/SAP Ariba to ensure purchases, invoices or expenses are paid and maintain expenditure records.
• Review documents for accuracy and conformance to rules.
• Prepare monthly GS MIS reports such as budgets, vendor payments, petty cash, surveys, and sustainability reports.
• Develop and present presentations to stakeholders as needed.
• Upload and update GS MIS reports in shared folders.
• Ensure timely delivery of products/services and manage supplier competition within ethical boundaries.
• Call for quotations/tenders from Bank Approved Supplier List.
• Handle additional assignments from line management.
• Monitor soft and hard services to align with department goals.
• Analyze opportunities to improve efficiency and reduce costs.
• Prepare reports and ensure data collection supports service operations.
• Investigate and resolve customer inquiries and complaints.
• Ensure policies and procedures are followed and customer surveys reflect requirements.

Skills

Communication skills

Job description

Description

Role: General Services Operations Specialist

Location: Abu Dhabi UAE

This position is for UAE Nationals only.

Role purpose:

• Ensuring that the day-to-day operations run smoothly and efficiently. Coordinate various tasks and processes to optimize productivity and

• maintain streamlined functions across departments in terms of all general services (Logistics warehouse management management of canteen fleet

• management requests and stationary items and other GS administrative jobs.

• In addition to that handling all GS MIS Reports issuance and updates.

Key accountabilities of the role:

• Provide administrative support to the Head of General Service & Operation Managers including drafting and typing letters memos and other documents.

• Monitor and respond to emails and delegate service custodian in terms of Logistics warehouse management management of canteen fleet management requests and stationary items.

• Raise Al Madar/ Sap Ariba PRs to prepare verify and process all purchases invoices or expenses for payments as well as maintaining expenditure records of GS - Operation.

• Reviews and verifies documents and forms for accuracy completeness and conformance to applicable rules.

• Assist in preparing monthly GS MIS reports such as: RCSA Vendor payment update tracker petty cash handling Budget analysis Survey analysis sustainability reports and any additional reports requested by the management.

• Ability to develop and create unique presentations and present them to the relevant stakeholders once needed.

• Ensure to upload and update the GS shared folders for all MIS reports.

• Ensure timely delivery of desired products and services to the end users while encouraging competition between the suppliers within ethical boundaries.

• When calling for quotations and tendering ensure that quotes/ tender is called from selected supplier from Bank Approved Supplier List.

• Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.

• Monitors the services deployed for both soft and hard service are aligned with the department goals and objectives.

• Analyze all opportunities and recommend ways to improve efficiency and reduce costs.

• Prepare reports and control the effective compilation collection of information and data to enhance service operation.

• Investigates and resolves customer inquiries and complaints.

• Ensure policies procedures and agreements are followed.

• Ensure that customer surveys are conducted and always observed to confirms the fulfillment of all business requirements are completed with satisfaction

Results required:

• Deal with all sections and branches with high cooperation.

• To take up more responsibilities and discharge them effectively and efficiently.

• Establish and maintain cooperative working relationships.

• Prepare accurate and comprehensive reports and meeting deadlines.

• To ensure all the task handled or received been completed successfully as per the TAT.

• Perform secretarial functions including drafting and typing letters memos and other documents

Specialist skills / technical knowledge required for this role:

• Communication skills organizational ability time management and planning skills

Required Experience:

IC