General Manager, UAE - Cash

Balance Innovations; Dubai; On-site; AED 900,000 - 1,500,000; Full time

Job summary

Brink’s Global Services seeks a commercially minded General Manager to lead UAE Cash Management, AMS and DRS operations within an established Joint Venture. You will own P&L, drive profitability, manage regulatory compliance and partner with the JV leadership to deliver sustainable growth.

The role requires 12–15 years of executive leadership, experience in multinational environments, and a proven track record in transforming operations.

Qualifications

• Minimum 12–15 years in senior executive leadership roles.
• Experience leading in multinational or joint venture environments.
• Strong analytical, financial governance and regulatory compliance skills.

Responsibilities

• Own full P&L for UAE Cash Management, AMS and DRS operations.
• Develop and execute strategies, policies and budgets to drive profitable growth.
• Lead and mentor the leadership team to deliver high performance.
• Build and maintain key customer and partner relationships.
• Ensure compliance with applicable laws and Brink's standards.

Skills

Executive leadership

P&L management

Strategic planning

Stakeholder management

Business partnering

Education

Bachelor's degree

Job description

About Brink's: Established in 1859, The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries. Brink’s, Incorporated is the world’s premier provider of secure solutions – including global transportation and storage for high-value goods, currency and coin processing, smart safes, ATM services, security services and advanced technology – that deliver critical business intelligence, improved productivity and enhanced protection. We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

About the Job:

Brink’s Global Services is seeking a commercially minded, strategic, and resilient General Manager to lead UAE Cash Management, AMS (ATM Managed Services), and DRS (Digital Retail Solutions) operations through its continued phase of growth within an established Joint Venture structure. The role carries comprehensive accountability for financial performance, operational delivery, people leadership, and regulatory compliance and will lead all operations for the Joint Venture (JV), ensuring complete P&L, robust financial governance, compliance, and strategic support to drive profitability and sustainable growth. This role will act as a key business partner to the JV leadership team, providing insights and recommendations to optimize business performance.

Principal Accountabilities:

Develop strategies, policies and operational/commercial/marketing plans based on current and future market conditions and trends. Ability to manage and work with mergers and JV's is a key to the role. Communicate a compelling vision, which creates a focus and shared sense of purpose and values for all employees. Own full P&L driving high performance, seeking out unnecessary spending, driving resolution on underperforming areas, and maximizing opportunities for revenue growth. Anchor strong partnership with regional teams, ensuring operational continuity while jointly enabling the business strategy. Maximize economic value added through continued growth in profitable sales within a competitive price structure and through effective cost controls. Create an environment that encourages excellence and creativity, develops efficient and effective work processes and ensures the delivery of quality service. Gain in-depth knowledge of customers and their perspective through internal knowledge collection and customer facing methodologies to strategically focus on optimizing all aspects of the Brinks commercial activities, to drive profitable growth. Actively manage key accounts to develop and maintain client relationships by working directly with customers to ensure all requirements of their business are understood and accurately reflected in the delivery of service at the local. Ensure adequate human, financial, technical, and other resources are made available to meet business needs. Develop and maintain senior level relationships with key customers, relevant third parties and opinion leaders. Ensure fiscal and legal compliance with applicable laws and statutes. Develop and execute best practices and technology to create more effective work processes, manage costs and ensure the consistent delivery of high-quality service as the business continues to grow. Ensure that all employees understand and commit to the mission and business strategies set for the Company. Be actively involved with developing, engineering and promoting end-to-end risk solutions. Assess the competence and performance levels of key management employees and ensure that necessary succession is in place for critical positions and that development plans are in place for all key employees. Ensure secure, safe, efficient and customer-oriented handling of the operations according to the Brink’s standards, processes and procedures as outlined in the Business and Procedures Manual. Ensure secure, safe, and compliant operations in line with Brink’s global standards and UAE regulatory requirements. Lead and mentor the leadership team to operate as a cohesive, high-performing management group.

Knowledge & Experience:

Minimum of 12–15 years’ experience in senior executive leadership roles (General Manager, Managing Director, Country Head, or equivalent). Extensive leadership background in the services sector, ideally with a multinational company in Freight Forwarding/Security Services/Cash Management. Experience operating within a Joint Venture and/or M&A environment is strongly preferred. Proven track record in turnaround assignments, particularly in operational transformation, with a background in fostering a "lean culture" and navigating challenging environments. Expertise in operations, products, services, policies, and procedures akin to those of Brink’s, with a deep understanding of customer types and serviced sectors. Possession of a primary degree and pertinent professional certifications. Exceptional verbal, written, and interpersonal communication skills in English and the local language. Robust analytical capabilities are paired with strong problem-solving skills and meticulous attention to detail.

Key competencies:

• Proven business leadership together with team building / decision-making skills with a robust track-record of delivery.
• The ability to set out and articulate a clear business vision with the experience to engage, influence and mobilise people to realise their goals.
• Capable of managing in an ambiguous environment where decisions need to be made with limited data.
• Confidence to make commercially sound decisions and a strong commercial acumen and focus on delivering excellent results.
• Drive & determination and openness to relationship building and managing change at all levels of the organisation.
• The capability to maximise efficiency across the entire country and to establish a profitable base for the Company and lay the groundwork for sustainable growth in the future.
• A track record of identifying, coaching and mentoring sales teams to achieve stretching business results.
• A strong commitment to training and development.
• The ability to lead and manage a change agenda:
  • determined, resilient, pragmatic and patient.
• Great tenacity, exceptional leadership skills and exemplary planning, controlling and organizational skills focused on strategy and its implementation.
• The ambition and the capability of developing further in the future.

Business Success Factors:

• Builds Organization Capability Developing people to meet both their career and organizational goals.
• Build the correct organizational structure and identifies top talent to meet strategic goals.
• Compelling & Open Communicator Clearly and succinctly conveying information and ideas to individuals and groups: communication in a focused and compelling way that captures and holds others’ attention.
• Collaborates Building partnerships and working collaboratively with others to meet shared objectives; brings people together to leverage their diverse skills, talents and knowledge.
• Delivers Results Translating strategic priorities into operational reality; aligning communication accountabilities; resource capabilities, internal processes and ongoing measurement systems to ensure that strategic priorities yield measurable sustainable results.
• Demonstrates Mastery Has mastered the skills and knowledge required for the role.
• Encourages Excellence Motivates others to achieve excellence.
• Leads Change Driving organizational and cultural changes needed to achieve strategic objectives; adopting new approaches to improve results by transforming organizational culture, systems and /or product/services; helping others overcome resistance to change.

At Brink's, everything we do is guided by our culture and core values. These core values govern their actions every day, and reflect what is truly important to them as an organization. At Brink’s, the goal is to provide a safe, professional and diverse work environment for their customers and employees. The following core values drive the organization: Safety, Continuous Improvement, Engagement, Customer Focus, Integrity, Diversity & Inclusion. By continuously pursuing improvement, they deliver consistent levels of quality through innovative technology, value-added solutions and streamlined operations. Lead by example and champion the values and behaviours of the organization to promote a positive high performing culture. Build a Career with Purpose at Brink’s For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you.

Brink’s is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we’re here to support you every step of the way.