General Manager - Employee Benefits

RMS Insurance Brokers LLC; Dubai; On-site; AED 400,000 - 800,000; Full time

Job summary

RMS Insurance Brokers LLC in Dubai seeks an experienced General Manager - Employee Benefits to lead and grow the Employee Benefits portfolio within the UAE market.

You will drive new business opportunities, strengthen insurer relationships, and ensure excellent client servicing and retention through a high-performing team. A strong track record in Group Medical/Life and leadership is essential.

Qualifications

• Bachelor's degree in Business Administration, Insurance, Finance, or a related discipline.
• Significant experience in Employee Benefits within the UAE insurance brokerage industry, particularly Group Medical and Group Life.
• Proven track record in business development, revenue generation, corporate client management, and portfolio retention.
• Strong knowledge of the UAE group insurance market, insurer products, underwriting practices, and placement processes.
• Excellent negotiation, communication, presentation, and relationship-building skills.
• CERT CII or progress towards a recognised insurance qualification will be an added advantage.

Responsibilities

• Drive new business acquisition and revenue targets for Group Medical and Group Life.
• Develop new client relationships and expand the portfolio.
• Build strong relationships with corporate clients, HR professionals, decision-makers, and stakeholders.
• Identify cross-selling and upselling opportunities across Employee Benefits.
• Oversee key corporate accounts and ensure high standards of client servicing.
• Drive client retention through proactive engagement, reviews, and renewal strategies.
• Handle escalated client issues and ensure timely resolution of service concerns.
• Ensure regular client meetings with planned actions and documented outcomes.
• Oversee quotations, market comparisons, negotiations, and placements for Group Medical and Group Life.
• Strengthen relationships with insurers and underwriters for competitive terms.
• Ensure renewals are initiated well in advance with market benchmarking.
• Review proposals, terms, and policy documentation for accuracy.
• Lead and develop the Employee Benefits team with clear responsibilities.
• Monitor performance against targets, budgets, and retention objectives.
• Provide guidance on complex placements, negotiations, and servicing matters.
• Establish workflows, monitor productivity, and ensure timely completion of activities.

Skills

Business development

Client relationship management

Leadership

Insurance knowledge

Negotiation

Regulatory compliance (UAE)

Education

Bachelor's degree in Business Administration or related field

Insurance qualification (advantage)

Job description

We are looking for an experienced and commercially driven General Manager - Employee Benefits to lead and grow our Employee Benefits portfolio, strengthen insurer relationships, develop new business opportunities, and ensure excellent client servicing and retention.

The ideal candidate will have strong experience in the UAE insurance brokerage market, a sound understanding of Group Medical and Group Life insurance, and a proven ability to drive business growth while leading and developing a high-performing team.

Key Responsibilities

Business Development & Growth

• Drive new business acquisition and achieve agreed revenue and growth targets for Group Medical and Group Life insurance.
• Develop new client relationships and identify opportunities to expand the existing portfolio.
• Build and maintain strong relationships with corporate clients, HR professionals, decision-makers, and key stakeholders.
• Identify cross-selling and upselling opportunities across the Employee Benefits portfolio.

Client Relationship Management & Retention

• Oversee key corporate accounts and ensure high standards of client servicing.
• Drive client retention through proactive engagement, regular reviews, and effective renewal strategies.
• Handle escalated client issues and ensure timely resolution of service-related concerns.
• Ensure client meetings are conducted regularly and followed by appropriate action plans and documented outcomes.

Insurance Placement & Renewals

• Oversee Group Medical and Group Life quotations, market comparisons, negotiations, and placement.
• Strengthen relationships with insurers and underwriters to secure competitive terms, pricing, and coverage for clients.
• Ensure renewals are initiated well in advance, with appropriate market benchmarking and negotiation.
• Review proposals, quotations, policy terms, benefits, endorsements, and related documentation to ensure accuracy and suitability.

Team Leadership & Performance Management

• Lead, mentor, and develop the Employee Benefits team, ensuring clear responsibilities and accountability.
• Monitor individual and team performance against agreed business targets, revenue budgets, and retention objectives.
• Provide guidance on complex placements, negotiations, and client servicing matters.
• Establish effective workflows, monitor productivity, and ensure timely completion of business-critical activities.

Operations, Compliance & Reporting

• Ensure compliance with applicable UAE insurance regulations, internal policies, and brokerage procedures.
• Monitor portfolio performance, renewal pipelines, new business prospects, revenue, and client retention.
• Prepare periodic business reports and provide management with updates on performance, opportunities, and challenges.
• Work closely with internal departments to ensure smooth coordination of placements, policy issuance, invoicing, and client servicing.

Qualifications & Experience

• Bachelor's degree in Business Administration, Insurance, Finance, or a related discipline.
• Significant experience in Employee Benefits within the UAE insurance brokerage industry, particularly Group Medical and Group Life.
• Proven track record in business development, revenue generation, corporate client management, and portfolio retention.
• Strong knowledge of the UAE group insurance market, insurer products, underwriting practices, and placement processes.
• Excellent negotiation, communication, presentation, and relationship-building skills.
• CERT CII or progress towards a recognised insurance qualification will be an added advantage.