Global Hotel GM: Lead Operations, Profit & Guest Experience

Barceló Hotel Group; Sharjah; On-site; AED 420,000 - 700,000; Full time

Benefits offered by this job

Flexible working environment

Geographic mobility within Barceló

Career progression and Barceló Campus

Industry-leading training and e‑learn

Job summary

Barceló Group seeks a General Hotel Manager for Occidental Sharjah Grand to lead overall operations, financial performance, and guest satisfaction in line with Barceló Hotel Group standards and objectives.

You will oversee all hotel departments, develop strategic plans and budgets, monitor KPIs and market trends, ensure compliance and guest service excellence, and coach a high‑performing team committed to sustainability and growth.

Qualifications

• Bachelor’s degree in Hospitality Management or related field; Master’s preferred.

Responsibilities

• Oversee all hotel departments to ensure seamless operations and guest experiences.
• Develop and implement strategic plans, budgets, and forecasts to achieve financial targets and maximize profitability.
• Monitor KPIs, market trends, and competitor activities to identify opportunities for growth.
• Maintain high standards of guest service, quality, and cleanliness; address feedback promptly.
• Lead and develop a high-performing team, promoting engagement and retention.
• Ensure compliance with local regulations, policies, and health and safety standards.
• Manage supplier relationships, procurement, and inventory to optimize costs and quality.
• Represent the hotel in the local community and build relationships with stakeholders.
• Implement and monitor sustainability initiatives in line with CSR policies.
• Report regularly to regional management on performance, challenges, and opportunities.

Skills

Leadership experience (8-10 years)

English fluency

Local market knowledge

Financial data analysis

Market trend analysis

Operational excellence

Strategic planning

Education

Bachelor’s degree in Hospitality Management

Master’s degree

Tools

PMS

Revenue management software

Microsoft Office Suite

Arabic language (advantage)

Job description

Barceló Group seeks a General Hotel Manager for Occidental Sharjah Grand to lead overall operations, financial performance, and guest satisfaction in line with Barceló Hotel Group standards and objectives.

You will oversee all hotel departments, develop strategic plans and budgets, monitor KPIs and market trends, ensure compliance and guest service excellence, and coach a high‑performing team committed to sustainability and growth.