FX Account Manager - Russian Speaker

MultiBank Group; Dubai; On-site; AED 240,000 - 480,000; Full time

Job summary

MultiBank Group in Dubai is seeking an experienced FX Account Manager who speaks Russian to acquire and manage a portfolio of Russian-speaking clients. You will onboard, guide platform usage, and deliver a high-quality client experience in a target-driven environment.

The role requires forex/CFD broker experience, strong commercial instincts, and the ability to convert leads while ensuring regulatory compliance and excellent service.

Qualifications

• Bachelor’s degree in Finance, Business, Economics, Marketing, or related field.
• Russian and English fluency required, both written and spoken.
• At least 2 years in account management, sales, retention, or conversion in a Forex/CFD broker.
• Strong knowledge of Forex, CFDs, trading platforms, and market dynamics.
• Experience with MT4/MT5 and CRM systems.
• Proven track record of meeting acquisition, retention, and revenue targets.
• Excellent client handling, negotiation, and closing skills.

Responsibilities

• Identify, engage, and convert new Russian-speaking clients.
• Manage and grow a portfolio of existing clients with retention focus.
• Maintain trust through proactive follow-up and professional communication.
• Introduce clients to products, platforms, and service features.
• Support onboarding, including account opening, KYC, and platform setup.
• Follow up on dormant accounts to improve activation and retention.
• Promote campaigns and cross-sell opportunities where suitable.
• Provide market colour and platform education per internal policy.
• Keep CRM records accurate and up-to-date.
• Collaborate with Compliance, Operations, Dealing, Support, Marketing, BD.
• Handle client concerns and escalations professionally.
• Achieve sales, retention, deposit, and revenue KPIs.
• Identify opportunities in the Russian-speaking market and partnerships.

Skills

Russian language

English language

Account management

Forex/CFD knowledge

MT4/MT5

CRM systems

Sales targets

Onboarding & KYC coordination

Education

Bachelor's degree in Finance, Business, Economics

Tools

CRM software

Trading platforms

Job description

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, deep liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.

Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and recipient of over 70 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering clients to achieve their financial goals.

Role Overview

We are seeking a results-driven FX Account Manager - Russian Speaker to acquire, manage, and grow relationships with Russian-speaking clients and partners. The ideal candidate will have prior experience within a Forex/CFD broker, strong commercial instincts, and the ability to convert leads, retain clients, and deliver a high-quality client experience in line with company standards and regulatory requirements.

This role is suited to someone who understands financial markets, is comfortable working in a target-driven environment, and can confidently support clients with account onboarding, platform guidance, and ongoing relationship management.

Key Responsibilities

• Identify, engage, and convert new Russian-speaking clients for the Group’s products and services.
• Manage and grow a portfolio of existing clients, ensuring strong relationship development, retention, and increased lifetime value.
• Build trust with clients through regular follow-up, timely support, and a high standard of professional communication.
• Introduce clients to the company’s product offering, trading platforms, account types, and service features.
• Support clients through the onboarding journey, including account opening, KYC documentation, platform setup, funding guidance, and first-time activation.
• Follow up proactively on dormant, inactive, or underperforming accounts to improve activation and retention.
• Promote relevant campaigns, product updates, and cross-sell opportunities where suitable.
• Provide clients with general market colour, product information, and platform education in accordance with internal policies and regulatory requirements.
• Maintain accurate and up-to-date records of all client activity, pipeline progress, and communication in the CRM system.
• Work closely with internal stakeholders including Compliance, Operations, Dealing, Customer Support, Marketing, and Business Development to ensure seamless service delivery.
• Handle client concerns, escalations, and service issues professionally and in a timely manner.
• Achieve individual sales, retention, deposit, and revenue KPIs as defined by management.
• Contribute to the growth of the Russian-speaking market by identifying opportunities, client trends, and partnership channels, including IBs and affiliates where relevant.

Qualifications and Requirements

• Bachelor’s degree in Finance, Business, Economics, Marketing, or a related field is preferred.
• Fluency in Russian and English is mandatory, both written and spoken.
• Minimum 2 years of experience in Account Management, Sales, Retention, or Conversion within a Forex/CFD broker or closely related financial services environment.
• Solid understanding of Forex, CFDs, trading platforms, and financial market dynamics.
• Hands-on experience with MT4, MT5, or similar trading platforms, as well as CRM systems.
• Proven track record of meeting or exceeding acquisition, retention, and revenue targets.
• Strong client handling, objection-handling, negotiation, and closing skills.
• Experience supporting account opening, client onboarding, and coordination with KYC/compliance processes is highly desirable.
• Existing network or book of Russian-speaking clients, IBs, money managers, or trading communities is a strong advantage.
• Ability to communicate complex financial products clearly and responsibly.
• Highly organized, self-motivated, and comfortable working in a fast-paced, target-driven environment.
• Strong commercial awareness and the ability to identify upsell, cross-sell, and client reactivation opportunities.
• Knowledge of the CIS/Russian-speaking trader landscape is a strong plus.

Preferred Profile

• Previous experience in a regulated Forex/CFD brokerage.
• Exposure to retail traders, high-value clients, IBs, or affiliate channels.
• Understanding of client lifecycle metrics such as lead conversion, first-time deposit, activation, retention, and reactivation.
• Ability to operate with professionalism, discretion, and strong attention to compliance-sensitive communication.

Why Join Us?

• Work with one of the world’s leading financial derivatives institutions.
• Competitive salary plus performance-based incentives.
• Access to a dynamic, international, and fast-growing environment.
• Strong opportunities for career progression within a global financial group.
• Be part of a business committed to innovation, excellence, and long-term growth.

Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.