Fulfillment Operations Leader – Dubai

Amazon Inc.; Dubai; In loco; AED 360.000 - 600.000; Tempo pieno

Descrizione del lavoro

Q Express Documents Transport LLC - Dubai South Branch is seeking an Operations Manager to lead Amazon Customer Fulfillment operations in Dubai, United Arab Emirates. The role focuses on managing Area Managers, overseeing daily fulfillment activities, and driving improvements in safety, quality, productivity and customer service.

The position requires strong people management, analytical decision-making, and the ability to lead teams through changing operational demands while maintaining

Competenze

• Minimum 3 years of employee management and performance management experience.
• Bachelor's degree or equivalent qualification, or at least 2 years of experience as an Amazon blue-badge full-time employee.
• Ability to work flexible schedules, shifts, and operational areas.
• Availability to work weekends, nights, and holidays when required.

Mansioni

• Lead operational shifts at an assigned Amazon fulfillment site.
• Develop and implement operational plans to achieve site performance objectives.
• Oversee daily fulfillment activities and address issues affecting operational efficiency.
• Ensure operational teams maintain high standards of safety, quality, and productivity.
• Monitor shift performance and implement corrective actions when performance falls below expectations.
• Prepare operational teams for changing customer demand and workload requirements.
• Support the consistent execution of operational priorities across the site.
• Manage, mentor, and develop a team of Area Managers.
• Provide coaching and guidance to strengthen management effectiveness.
• Support Area Managers in achieving operational and employee performance objectives.
• Build a collaborative management environment focused on accountability and continuous improvement.
• Conduct regular discussions with managers to review performance, challenges, and development opportunities.
• Provide leadership support to help management teams improve their operational capabilities.
• Analyze shift performance against relevant business objectives and operational targets.
• Review productivity, quality, and risk metrics to identify improvement opportunities.
• Investigate operational challenges and develop appropriate corrective actions.
• Use performance information to support operational planning and decision-making.
• Monitor emerging risks that could affect fulfillment activities or customer commitments.
• Work with relevant teams to improve operational reliability and performance.
• Design and implement initiatives that improve operational performance across sites.
• Identify opportunities to optimize fulfillment processes and operational workflows.
• Collaborate with colleagues to introduce practical improvements in daily operations.
• Support innovation and continuous improvement activities within the fulfillment network.
• Evaluate operational challenges and recommend sustainable solutions.
• Contribute to improvements that strengthen productivity, quality, and customer service.
• Work closely with Human Resources, Finance, Health and Safety, Security, and operations integration teams.
• Coordinate with business stakeholders to address operational requirements and performance challenges.
• Participate in cross-functional meetings to review site performance and improvement initiatives.
• Maintain effective communication between operational teams and supporting departments.
• Support coordinated planning to meet business objectives and changing demand levels.
• Review expected demand levels and prepare operational teams for workload changes.
• Support planning activities that maintain efficient fulfillment operations.
• Coordinate with relevant teams to address operational capacity and resource requirements.
• Monitor site readiness and identify potential risks to operational performance.
• Help ensure fulfillment activities remain aligned with customer demand and business targets.

Conoscenze

Operations management

Shift leadership

Area Manager

Employee coaching

Process improvement

Lean methodology

Demand planning

Cross-functional work

Analytical problem-solving

Leadership communication

Formazione

Bachelor's degree or equivalent

Amazon blue-badge experience

Descrizione del lavoro

Q Express Documents Transport LLC - Dubai South Branch is seeking an Operations Manager to lead Amazon Customer Fulfillment operations in Dubai, United Arab Emirates. The role focuses on managing Area Managers, overseeing daily fulfillment activities, and driving improvements in safety, quality, productivity and customer service.

The position requires strong people management, analytical decision-making, and the ability to lead teams through changing operational demands while maintaining