Front Office Supervisor

fivehotelsandresorts; Dubai; On-site; AED 27,000 - 36,000; Full time

Job summary

FIVE Hotels and Resorts is seeking an experienced Front Office professional in Dubai to deliver exceptional guest experiences through smooth check-in/check-out and proactive service. The role emphasizes leadership, upselling, and adherence to FIVE's brand standards.

You will engage with guests with energy and professionalism, leveraging Opera PMS and MS Office tools to manage daily operations, while maintaining grooming and a customer-centric mindset across shifts.

Qualifications

• 2–3 years of Front Office experience in Hotel, Leisure or Retail.
• English fluency; multilingual a plus.
• Strong communication and guest-service mindset.

Responsibilities

• Oversee Front Office operations to ensure efficient check-in/check-out experiences.
• Provide exceptional guest service and address guest inquiries and requests.
• Collaborate with hotel departments to maintain FIVE brand standards.
• Lead team members, promote upselling and maximize occupancy.
• Maintain grooming standards and professional appearance at all times.
• Adapt to a variety of shifts, including weekends and holidays.
• Share relevant guest feedback with Front Office leadership for continuous improvement.
• Ensure compliance with safety and hotel policies.
• Contribute to a positive, collaborative hotel environment.

Skills

Front Office

Guest service

Communication

English fluency

Opera PMS

MS Word

MS Excel

Outlook

Leadership

Upselling

Teamwork

Flexibility

Grooming standards

Tools

Opera PMS

MS Word

MS Excel

Outlook

Job description

Your Journey Starts Here. This Isn't Just A Role - It's A Position Within A Global Lifestyle Powerhouse. At The Group, you'll operate at the crossroads of culture, entertainment, and commercial ambition - contributing to an ecosystem that spans hospitality, entertainment, real estate, and beyond. The Opportunity A Platform for Those Who Deliver. Whether you're in a frontline role, a specialist function, or a leadership position, every role presents an opportunity to make a meaningful impact.

Compensation

A fixed monthly salary of AED 2,800 offered as part of this exciting career opportunity.

Roles and Responsibilities

You Take Ownership. You Deliver With Precision. You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output.

• A proven track record of 2-3 years in Front Office within a Hotel, Leisure or Retail, delivering sensational Experiences synonymous with FIVE's award-winning Service Quality.
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• An elevated and energetic Conversationalist, engaging Guests with lively discussions.
• Impeccable communication skills, both verbal and written, with fluency in English (Proficiency in multiple languages is preferred).
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• A teamwork-oriented mindset, fostering Collaboration and Cooperation among FIVE Tribe Members to achieve collective success.
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
• Arrives to work promptly, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ appearance.
• Oversees the Efficient Operations of reception, ensuring an Exquisite Check-in and Check-out Experience for Guests.
• Provides support to team members in handling Guest requests and inquiries, aiming for Sensational Guest Satisfaction.
• Keeps the Front Office Manager and Reception Supervisors fully informed about any Relevant Feedback from Guests, maintaining a Gold Standard of service.
• Always exhibits the Highest Standard of Customer Service, offering Bespoke assistance to meet Guest needs.
• Advises relevant Departments about Special Events or VIP Guests in the hotel, whether for events or general accommodations, ensuring a Remarkable Experience.
• Possesses a ‘FIVE-Star’ knowledge of all hotel Room Categories, Room Rates, Packages, Promotions, and other Product Knowledge, essential for Daily Duties.
• Maintains a watchful eye on the Appearance, Grooming Standards, and Performance of the Front Office Team, emphasising training and teamwork for a truly ‘FIVE-Styled’ experience.
• Strategically maximises Room Occupancy and utilises Upselling Techniques to promote FIVE’s Sensational Services and Facilities.
• Ensures Fellow Front Office ‘FIVERs’ have Expert Knowledge of Room Types, Hotel Facilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level of Awareness.
• Demonstrates positive Leadership Characteristics, which inspire FIVE Tribe Members to Exceed Expectations.
• Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.
• Anticipates and caters to Guests’ needs, delivering Exquisite service that Elevates Guest Satisfaction.
• Strives for Top-Notch Service, embracing the Disruptive and Visionary approach that makes FIVE an Industry-Leading Lifestyle Destination.
• Adheres to FIVE’s Remarkable brand standards, ensuring a Boundary-Breaking experience.
• Collaborates with other Departments, promoting a Positive Culture and cultivating a Next-Level ‘Vibe at FIVE.’
• Attends required training sessions to stay at the Cutting Edge of their profession.
• Upholds professional confidentiality, safeguarding FIVE's Trade Secrets with integrity.
• Maintains a ‘FIVE-Star’ Awareness of Concierge Desk, Business Center, Guest Relations, and Loyalty Club policies and procedures to offer an Award-Winning Experience.
• Executes all tasks Efficiently and Thoroughly, in line with FIVE’s Highest Expectations.

What Success Looks Like

Be Part of an Organisation That Recognises Delivery and Rewards Growth. You'll be part of a global, fast-growing business operating across some of the most distinctive destinations in the industry, working alongside a diverse, multicultural team united by shared standards, at a pace that supports real development and where consistent delivery is recognised across every function, brand, and territory.

You Connect

You recognise how your work affects the wider team, the guest, and the business, and you act accordingly.

You Represent the Brand

In every interaction, whether with a guest, a colleague, or a partner, you conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what falls within your remit, and you see it through to completion with minimal oversight.

You Deliver

Your work is accurate, timely, and consistently meets the standard expected, while understanding how it connects to the wider business, team output and commercial results.

You Grow

You receive feedback constructively, develop your capabilities with intent, and approach every challenge as an opportunity to improve.