Guest Experience Agent

Desert Islands Resort & Spa by Anantara; Abu Dhabi; On-site; AED 42,000 - 64,000; Full time

Job summary

Desert Islands Resort & Spa by Anantara in Abu Dhabi, United Arab Emirates, seeks a guest services professional to welcome guests, handle requests and coordinate with departments to ensure memorable stays. The role emphasizes excellent communication, a friendly demeanor, and a strong guest-first attitude.

Candidates with hospitality experience and English proficiency will fit well, with additional language skills considered a plus.

Qualifications

• Previous experience in a similar hospitality role is advantageous.
• Excellent communication and customer service skills.
• Friendly, positive attitude with a passion for guest satisfaction.
• Good command of English; additional languages are a bonus.
• Professional appearance and ability to work well in a team.

Responsibilities

• Welcome guests and ensure a warm and memorable arrival experience.
• Assist guests with their requests, inquiries, and special arrangements.
• Follow up on guest feedback and ensure any concerns are handled promptly.
• Coordinate with other departments to ensure smooth guest experiences.
• Maintain high standards of guest service and satisfaction.
• Build positive relationships with guests and anticipate their needs.
• Promote hotel facilities and services to enhance the guest experience.

Skills

Guest service

Customer service

Communication

English proficiency

Teamwork

Job description

Job Location:Desert Islands Resort & Spa by AnantaraAnantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.Key Responsibilities:Welcome guests and ensure a warm and memorable arrival experience.Assist guests with their requests, inquiries, and special arrangements.Follow up on guest feedback and ensure any concerns are handled promptly.Coordinate with other departments to ensure smooth guest experiences.Maintain high standards of guest service and satisfaction.Build positive relationships with guests and anticipate their needs.Promote hotel facilities and services to enhance the guest experience.Requirements:Previous experience in a similar role within the hospitality industry is an advantage.Excellent communication and customer service skills.A friendly, positive attitude with a passion for guest satisfaction.Good command of English; additional languages are an advantage.Professional appearance and the ability to work well in a team.Not the right fit? Set up email alerts as new job postings become available that meet your interest!