Front Office Greeter - Resort Tower

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

Wynn Al Marjan Island in Abu Dhabi invites a cordial Guest Services Host to welcome guests with warmth and professionalism. You will escort guests to the front desk, assist with luggage, and provide clear information about resort amenities while maintaining a seamless arrival experience.

Fluency in English and a polished appearance are essential. The role requires multitasking, staying composed under pressure, and availability on weekends and evenings in a luxury environment that upholds Forbes

Qualifications

• Previous experience in hospitality, guest services, or customer-facing roles preferred.
• Excellent communication and interpersonal skills.
• Warm, approachable personality with a professional appearance.
• Ability to multitask and remain calm under pressure.
• Fluency in English; additional languages are a plus.
• Knowledge of luxury service standards and guest etiquette.
• Flexible schedule including weekends, holidays, and evenings.
• Standing for extended periods and occasional outdoor work.

Responsibilities

• Greet guests upon arrival with a warm, friendly and professional demeanor.
• Escort guests to the front desk or designated check-in area and assist with luggage coordination.
• Provide basic information about the resort amenities and services.
• Coordinate with bell staff, concierge, and front desk to ensure seamless guest arrivals.
• Anticipate guest needs and offer proactive assistance.
• Support VIP and special guest arrivals with personalized attention.
• Maintain a welcoming and organized entrance lobby area in the Resort Tower.
• Handle guest inquiries and direct them to the appropriate department or team member.
• Assist in managing guest flow during peak arrival times.
• Ensure qualitative Forbes Five Star standards are delivered.
• Uphold brand standards and ensure a consistent luxury experience.

Skills

Communication

Interpersonal skills

English fluency

Professional appearance

Multitasking

Calm under pressure

Flexible schedule

Job description

Key Responsibilities

• Greet guests upon arrival with a warm friendly and professional demeanor
• Escort guests to the front desk or designated check-in area and assist with luggage coordination
• Provide basic information about the resort amenities and services
• Coordinate with bell staff concierge and front desk to ensure seamless guest arrivals
• Anticipate guest needs and offer proactive assistance
• Support VIP and special guest arrivals with personalized attention
• Maintain a welcoming and organized entrance lobby area in the Resort Tower
• Handle guest inquiries and direct them to the appropriate department or team member
• Assist in managing guest flow during peak arrival times
• Ensure qualitative Forbes Five Star standards are delivered
• Uphold brand standards and ensure a consistent luxury experience

Requirements

• Previous experience in hospitality, guest services, or customer-facing roles preferred
• Excellent communication and interpersonal skills
• Warm, approachable personality with a professional appearance
• Ability to multitask and remain calm under pressure
• Fluency in English; additional languages are a plus
• Knowledge of luxury service standards and guest etiquette
• Flexible schedule including weekends, holidays, and evenings
• Standing for extended periods and occasional outdoor work (e.g., greeting at entrances)
• Prior experience and training with Forbes Travel Guide standards