Front Office Associate

Citymax Hotels by Landmark Group; Sharjah; On-site; AED 56,000 - 89,000; Full time

Job summary

Citymax Hotels by Landmark Group is seeking a Front Office Associate to be the first point of contact for guests in Sharjah. A friendly, perceptive, and disciplined personality with a strong customer orientation is essential.

You will greet guests, direct visitors, manage calls, keep the reception area organized, provide information in person or by email, and handle Check In–Check Out processes. Opera knowledge is a must for daily operations.

Qualifications

• Excellent communication, both written and verbal, with a customer-focused approach.
• Strong organizational abilities and attention to detail.
• Comfortable multitasking in a fast-paced front-desk environment.
• Proactive, resourceful problem-solver with a positive attitude.
• Basic computer skills and familiarity with office software.

Responsibilities

• Greet and welcome guests as they arrive at the front desk.
• Direct visitors to the appropriate person and office.
• Answer, screen, and forward incoming calls.
• Maintain reception area tidy and stocked with supplies.
• Welcome guests in person and via email/phone with professional service.
• Receive and distribute daily mail and deliveries.
• Maintain security and issue visitor badges as needed.
• Order and track front office supplies.

Skills

Communication skills

Organizational skills

Multitasking

Time management

Customer service

Education

High school degree

Office Management certification

Tools

Opera PMS

Job description

We are looking for a Front Office Associate to be the first point of contact for our guests. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises.

WHAT AWAITS YOU?

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office.
• Answer, screen, and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures).
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort, and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Order front office supplies and keep inventory of stock.
• Doing Check In – Check out.

WHAT DO WE EXPECT?

• Proven work experience as a Hotel Receptionist, Front Office Representative, or similar role.
• Opera knowledge is must.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.
• High school degree; additional certification in Office Management is a plus.