Front-of-House Manager — Guest Experience & Ops

7 Management; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Em Sherif Sea Café is seeking an Assistant Restaurant Manager to lead the Front of House operations and uphold service excellence. You will report to the Restaurant Manager and ensure guest satisfaction, health and safety standards, and smooth daily service.

You will manage FOH staff, coordinate with BOH, monitor service quality, handle guest complaints, and participate in scheduling and training to maximize morale and efficiency.

Qualifications

• Bachelor’s degree in hospitality management or equivalent experience.
• Excellent command of English and Arabic (spoken and written).
• Minimum 1 year as Assistant restaurant manager or 3 years as a floor supervisor, preferably Lebanese/Oriental restaurant.

Responsibilities

• Assist the Restaurant manager in preparing and completing action plans for the FOH team.
• Adhere to production, productivity, quality, and customer-service standards.
• Resolve FOH team issues and guest complaints.
• Manage and supervise the FOH team and daily operations.
• Communicate changes to the team and ensure adequate staffing.
• Monitor dining area cleanliness and setup throughout service.
• Coordinate with BOH and ensure proper communication with Head Chef in manager's absence.

Skills

Leadership

Customer service

Communication

Team management

Problem solving

Attention to detail

MS Office

POS system

HACCP knowledge

English-language

Education

Bachelors in Hospitality

Job description

Em Sherif Sea Café is seeking an Assistant Restaurant Manager to lead the Front of House operations and uphold service excellence. You will report to the Restaurant Manager and ensure guest satisfaction, health and safety standards, and smooth daily service.

You will manage FOH staff, coordinate with BOH, monitor service quality, handle guest complaints, and participate in scheduling and training to maximize morale and efficiency.