Assistant Restaurant Manager

7 Management; Dubai; Vor Ort; AED 180.000 - 240.000; Vollzeit

Zusammenfassung

Em Sherif Sea Caf is seeking an Assistant Restaurant Manager in Dubai. You will report to the Restaurant Manager and oversee the FOH team, ensuring exceptional guest service, safety, and adherence to policies.

You will manage daily FOH operations, resolve guest concerns, coordinate with BOH, and support staff training and scheduling to maintain high standards and efficient service.

Qualifikationen

• Bachelor's degree in hospitality management or equivalent experience.
• Fluency in English and Arabic (written and spoken).
• A minimum of 1 year as Assistant restaurant manager or 3 years as a Floor supervisor.

Aufgaben

• Assist Restaurant Manager in FOH operations and daily staff supervision.
• Ensure excellent guest service, safety, and hygiene standards.
• Manage guest complaints and communicate resolutions to management.
• Coordinate with BOH and Head Chef; maintain service flow during shifts.
• Train and supervise FOH staff; prepare weekly schedules; monitor logbooks.

Kenntnisse

Leadership

Customer service

Team management

Communication

Problem solving

MS Office

POS system

Bilingual English/Arabic

Ausbildung

Bachelor's degree in hospitality management

Tools

MS Office

POS system

Jobbeschreibung

POSITION SUMMARY

Reporting to the Restaurant manager and following all Em Sherif Sea Caf policies and procedures the Assistant restaurant manager is responsible for the overall performance of the FOH section including but not limited to maintaining excellent customer service and health and safety standards

DUTIES AND TASKS

Front of House Management h4 Achieve operational objectives by Assisting the Restaurant manager in preparing and completing action plans for the FOH team including daily responsibilitiesAdhering to production productivity quality and customer-service standardsResolving FOH team issues and guest complaints Manage and supervise the FOH team and the FOH daily operations to ensure that it operates efficientlyStay updated on all Em Sherif Sea Caf policies memos procedures promotions etc and communicate changes to the teamContinuously improve operational execution through attention to detail and adherence to operating standards and philosophies maximizing profits and minimizing costsControl FOH operations including but not limited to product quality and presentation staff workplace health and safety service standards maintenance and hygiene of facilities equipment entertainment guest satisfaction etc Delegate tasks among team membersMonitor the cleanliness and set up of the dining area throughout the service periodBe present at restaurant opening and closingEnsure proper and efficient communication between BOH and FOH staff by constantly communicating with the Head chef in the absence of the Restaurant managerEnsure adequate staffing of the FOH team at all timesStay updated on all Em Sherif Sea Caf services entertainment Food and Beverages offering communicate daily changes to the teamUpdate and review the daily restaurant logbookFollow up on all FOH maintenance issuesHelp in any area of the restaurant when circumstances dictate Maintain a favorable relationship with all Em Sherif Sea Caf employees to foster and promote a cooperative and harmonious working climate conducive to maximizing morale productivity and efficiency Guest service h4 Make sure to deliver a personalized service to all guests Monitor guests experience and ensure satisfaction by responding promptly and courteously to any special requests Manage service delivery to ensure excellence from guest arrival to departure Visit tables to ensure guest satisfaction and handle complaints respond promptly to special requests and redirect guest complaints to the Restaurant manager when necessary Ensure timely delivery of guest s orders Review guest satisfaction results collected through multiple-visits guests feedback with employees to develop appropriate corrective action Identify guests preferences in order to anticipate their need Knowledgeable about all Em Sherif Sea Caf service procedures Food and Beverages to be able to inform guests and answer any related questions Procurement h4 Control product inventory and order supplies for the FOH service sectionEnsure that stock levels are always as per the set Em Sherif Sea Caf par levels and operational requirements Personnel management h4 Assist the Restaurant manager in identifying FOH training needsEnsure that FOH employees are treated fairly and equitably strive to improve employee retentioAttend daily and weekly briefings with the FOH team to discuss the restaurant s operationsTrain the FOH personnel communicate performance feedback to Restaurant managerEnsure that all FOH staff are correctly dressed and groomed as per Em Sherif Sea Caf s standardsAssist the Restaurant manager in creating appropriate development plans based on FOH employees individual strengths development needs career aspirations and abilitiesSupervise FOH employees and ensure that daily checklists have been completed by the appropriate employees Accounting h4 Review the Daily POS sales report and approve any discounts complimentary food offered to guests in the absence of the Restaurant managerApprove of and sign the Daily deposit of restaurant cash Daily sales in the absence of the Restaurant manager Administration h4 Ensure that all daily administrative tasks are completed effectively and in a timely mannerPrepare the FOH weekly schedule and ensure that all employees adhere to their schedule

JOB PROFILE

Personal skills and abilities: High commitment to ethics and confidentialityLeadership skillsExcellent customer serviceExcellent written, oral and interpersonal communication skillsHighly motivated and self-starterCustomer service-orientedAttentive to detailsAble to cope well under pressureTeam player with proven record of team managementStrong problem-solving skills and the ability to cope well under pressureKnowledgeable about Microsoft office and POS system handling, able to handle money and operate a cash register when neededKnowledgeable about Food & Beverage safety and hygiene procedures, HACCP guidelinesKnowledgeable in Finance and AccountingNeat, clean and well-groomed

Work experience requirements

Minimum of 1 year as Assistant restaurant manager or 3 years as a Floor supervisor, preferably in a Lebanese/Oriental restaurant

Education requirements

Bachelor s degree in hospitality management, Business Management or accumulated years of experience and proven capability in managementExcellent command of English and Arabic (both oral and written)