Front Desk & Visitor Experience Specialist

Sharjah Education Academy; Sharjah; On-site; AED 45,000 - 78,000; Full time

Job summary

Sharjah Education Academy is seeking a Receptionist to greet visitors and manage front-desk activities with professionalism. The role includes handling enquiries, directing calls, coordinating appointments, and providing general administrative support to ensure a positive experience for students, staff and visitors.

The ideal candidate will have a Diploma or Bachelor’s in related fields, at least 2 years in reception or front-office roles, and strong Arabic/English communication with proficiency

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Office Administration, Customer Service, or related field.
• Minimum of 2 years of experience in reception/front-office/admin/customer service roles.
• Proficiency in Microsoft Office applications and general office systems.
• Strong written and verbal communication in Arabic and English.
• Experience in education/government/public sector is advantageous.

Responsibilities

• Welcome visitors, guests, employees, students and external stakeholders in a professional manner.
• Manage the reception area in a clean, organized and welcoming condition.
• Receive, screen and direct incoming calls and inquiries to appropriate departments or staff.
• Provide information and assistance to visitors in a timely, professional manner.
• Coordinate visitor access, appointments and meeting arrangements as required.
• Maintain visitor records and support access control requirements.
• Handle incoming/outgoing correspondence, deliveries and materials as needed.
• Support meeting room bookings and shared facilities coordination.
• Provide general administrative support including filing, data entry, scanning and photocopying.
• Assist with appointments, meetings and schedules as required.
• Collaborate with departments to direct inquiries and communications appropriately.
• Keep contact information and visitor records up to date.
• Support events and special occasions requiring reception or admin help.
• Handle confidential information with discretion and professionalism.
• Adhere to policies, safety, and visitor-management procedures; report issues as needed.
• Monitor reception area and escalate security or operational issues per procedures.
• Contribute to a positive, professional image of the organization.

Skills

Customer service

Communication skills

Microsoft Office

Bilingual Arabic/English

Education

Diploma or Bachelor’s degree in Business Administration/Office Administration/Customer Service

Tools

Office systems

Job description

Sharjah Education Academy is seeking a Receptionist to greet visitors and manage front-desk activities with professionalism. The role includes handling enquiries, directing calls, coordinating appointments, and providing general administrative support to ensure a positive experience for students, staff and visitors.

The ideal candidate will have a Diploma or Bachelor’s in related fields, at least 2 years in reception or front-office roles, and strong Arabic/English communication with proficiency