Customer Service Representative

American Hospital Dubai; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

American Hospital Dubai is seeking a detail-oriented front desk/registration specialist to manage patient check-in, pre-registration, and data updates in the system, ensuring accuracy and timeliness. The role also handles scheduling, reminders, billing inquiries, cashiering, and coordinating with insurance and finance teams to resolve payments and transfers, in line with hospital protocols.

Excellent communication and customer-service skills are essential to maintain smooth operations and

Responsibilities

• Perform patient registration, check-in, pre-registration forms, and update patient information.
• Verify financial details and maintain updated records per protocol.
• Schedule and remind appointments, manage transfers and cancellations.
• Screen patient information during telephone calls.
• Cashiering duties: entering charges, liaising with insurance and finance, collecting payments, and addressing billing inquiries.

Job description

Job Description:

Performs patient registration processes, ensures timely check-in and completes pre-registration forms, updates patient information in the system, verifies financial details, and maintains updated records as per the American Hospital Dubais protocols. Schedules appointments, reminds patients of appointments, oversees appointment transfers and cancellations, and screens patient information during telephone calls. The position also entails cashiering duties such as entering charges, liaising with insurance and finance departments, collecting payments, and addressing billing inquiries.

Requirements: