Front Desk & Membership Sales Associate

Melodica; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Melodica is seeking a customer-facing branch associate in Dubai to warmly greet visitors, explain lesson programmes, and promote packages and products. You will handle bookings, renewals and sales while ensuring accurate records and smooth coordination with teachers and customers.

The role requires strong English communication, prior sales and service experience, and the ability to work six days per week, including weekends and evenings. This is an on-site position at a Dubai branch.

Qualifications

• Customer-facing experience involving sales and service, ideally selling memberships, education, leisure or other services.
• Experience handling bookings, customer enquiries and payments; comfortable using scheduling, CRM and point-of-sale systems.
• Strong spoken and written English with confident communication across diverse customer groups.
• Available to work six days out of seven on a shift rota, including weekends and evenings as scheduled.

Responsibilities

• Welcome visitors, respond to enquiries and explain lesson programmes, package options and relevant products clearly.
• Convert enquiries and trials into enrolments through needs-based recommendations and timely follow-up.
• Manage lesson bookings, rebookings and approved cancellations; maintain accurate schedules and coordinate changes with teachers and customers.
• Monitor upcoming package expiry and follow up on renewals; identify appropriate additional lessons or products to support customer needs.
• Process purchases and payments using approved systems; maintain accurate transaction records and follow reconciliation procedures.
• Handle customer queries and initial complaints calmly; agree actions within authority and elevate unresolved issues promptly.
• Keep customer records current, provide clear shift handovers and track enquiries, renewals and outstanding actions.
• Maintain reception presentation and professional grooming standards; contribute to branch sales, retention and service targets.

Skills

Customer-facing sales

Scheduling & CRM

English communication

Shift work (weekends/evenings)

Job description

Melodica is seeking a customer-facing branch associate in Dubai to warmly greet visitors, explain lesson programmes, and promote packages and products. You will handle bookings, renewals and sales while ensuring accurate records and smooth coordination with teachers and customers.

The role requires strong English communication, prior sales and service experience, and the ability to work six days per week, including weekends and evenings. This is an on-site position at a Dubai branch.