Front Desk Agent

Melodica-Music-Academy-1; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Melodica Music Academy is seeking a welcoming front-of-house assistant at a Dubai branch to greet visitors, explain lesson programmes, and promote relevant products.

You will handle bookings, renewals and payments, use scheduling and CRM systems, and work six days a week including weekends and evenings to help achieve branch sales and service targets.

Qualifications

• Customer-facing sales and service experience, preferably memberships, education, leisure or other services.
• Experience with bookings, customer enquiries and payments; familiar with scheduling, CRM and POS systems.
• Strong spoken and written English with clear communication across diverse customer groups.
• Available to work six days a week on a shift rota, including weekends and evenings.

Responsibilities

• Welcome visitors and explain lesson programmes, package options and products clearly.
• Convert enquiries and trials into enrolments through needs-based recommendations and follow-up.
• Manage bookings, rebookings and cancellations; coordinate changes with teachers and customers.
• Monitor expiry and renewals; identify additional lessons or products to meet customer needs.
• Process purchases and payments using approved systems; maintain transaction records and reconciliation.
• Handle queries and initial complaints; escalate unresolved issues promptly.
• Keep customer records current and provide clear shift handovers.
• Maintain reception presentation and contribute to branch sales, retention and service targets.

Skills

Customer service

Sales experience

Scheduling

CRM software

English communication

Tools

POS systems

CRM software

Job description

Role overview

Provide a welcoming first point of contact for prospective customers, students and families at a Melodica branch. Combine efficient lesson administration and customer care with proactive sales of lesson packages, renewals, instruments and related products.

Key responsibilities

• Welcome visitors, respond to enquiries and explain lesson programmes, package options and relevant products clearly.
• Convert enquiries and trials into enrolments through needs-based recommendations and timely follow-up.
• Manage lesson bookings, rebookings and approved cancellations; maintain accurate schedules and coordinate changes with teachers and customers.
• Monitor upcoming package expiry and follow up on renewals; identify appropriate additional lessons or products to support customer needs.
• Process purchases and payments using approved systems; maintain accurate transaction records and follow reconciliation procedures.
• Handle customer queries and initial complaints calmly; agree actions within authority and elevate unresolved issues promptly.
• Keep customer records current, provide clear shift handovers and track enquiries, renewals and outstanding actions.
• Maintain reception presentation and professional grooming standards; contribute to branch sales, retention and service targets.

Experience and qualifications

• Customer-facing experience involving sales and service, ideally selling memberships, education, leisure or other services.
• Experience handling bookings, customer enquiries and payments; comfortable using scheduling, CRM and point-of-sale systems.
• Strong spoken and written English with confident communication across diverse customer groups.
• Available to work six days out of seven on a shift rota, including weekends and evenings as scheduled.