Concierge

Accor; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Accor's Fairmont Bab Al Bahr in the UAE is seeking a reception desk professional to greet guests, manage check-in/out, and uphold brand standards.

This role requires outstanding guest service, English fluency, ability to multitask in a fast-paced environment, cash handling, and familiarity with Fidelio PMS; hospitality diploma is a plus; 2+ years of experience preferred.

Qualifications

• 2 years minimum experience in customer service.
• Hospitality diploma is an asset.
• Fidelio PMS familiarity recommended; strong computer literacy.

Responsibilities

• Remain observant and respond to guests at the Reception Desk.
• Serve as ambassador of Fairmont Bab Al Bahr with a strong first impression.
• Maintain a constant presence at the Reception Desk during shifts.
• Greet guests courteously and use names when possible.
• Follow hotel telephone etiquette and SOX guest folio accounting standards.

Skills

Guest services

Professional presentation

Communication skills

English proficiency

Typing 25 wpm

Multitasking

Flexibility

Cash handling

Education

Hospitality diploma (asset)

Tools

Fidelio PMS

MS Office

Job description

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Remains observant and responds to each guest who approaches the Reception Desk
• Is an ambassador of Fairmont Bab Al Bahr by providing an excellent first impression
• Maintains a perpetual presence on the Reception Desk throughout the hours of the shift
• Greets all guests courteously, using the guest's name whenever possible
• Follows Hotel's telephone etiquette standards
• Enrolls new FPC members and updates FPC certificate maintenance
• Follows Occupational Health & Safety regulations
• Adheres to SOX requirements in regards to guest folio accounting
• Ensures adherence to Fairmont's Code of Ethics
• Drives Rate & RevPAR through up-selling room brand

Qualifications

• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
• Proficient in the English language (verbal & written), second language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours
• Able to type 25 words per minute
• 2 years minimum experience in customer service
• A hospitality diploma is an asset
• Computer literacy in Windows, MS Office Suite, and Fidelio PMS systems is recommendedMust have the ability to handle cash effectively and accurately