Front Desk Agent Russian Speaker

Accor; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Fairmont The Palm in Dubai is seeking a Front Office Agent to join our luxury hotel team. You will handle arrivals, departures, registrations, and guest data in line with our service standards while maintaining a polished appearance.

You will review VIP and group lists, manage cash and guest charges, support Concierge, and promptly resolve guest concerns. Knowledge of Opera PMS is an asset; fluency in English (additional language helpful) and strong communication are essential.

Qualifications

• Passion for guest service.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented, able to work under pressure.
• Fluency in English, and at least one additional language.
• Minimum of 1 year hotel experience is an asset.
• Opera PMS knowledge is an asset.

Responsibilities

• Execute daily arrival and departure functions per service standards.
• Perform registration and manage guest data per guidelines.
• Review group resumes, VIP reports, and daily business reports.
• Handle cash, credit processing, and Gift Card redemption.
• Support Concierge or Telephone Operator as required.
• Resolve guest complaints with manager follow-up.
• Coordinate with Housekeeping to expedite turnover.
• Communicate room readiness and coordinate luggage delivery.
• Post charges for late check-outs and ensure receipts filed.
• Promote loyalty programs and upsell Front Office opportunities.
• Maintain security of room keys and valuables.

Skills

Guest service

Communication

Leadership

Education

Degree or Diploma in Hospitality Management

Tools

Opera PMS

Job description

Job Description:

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

• Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests.
• Adheres to and executes all job task checklist points.
• Perform registration process by obtaining data from guest and by observing the established guidelines.
• Review all Group Resumes, VIP reports, daily business reports.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
• Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
• Cash handling and credit processing as required, to include Gift Card redemption.
• To support the Concierge or Telephone Operator as required.
• Resolve guest complaints or otherwise follow up with manager.
• Review room queue and work with Housekeeping to expedite turnover.
• Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
• Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.
• Post applicable charges for late check-outs requests.
• Perform daily “bucket check report” against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
• Ensure that one’s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
• Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
• Ensure proper handling and documentation of guest’s valuables being secured in hotel safe deposit box.
• Drive and champion ALL loyalty program.
• Drive FO Up selling program.
• Be familiar with hotel services and promotions and promote them.
• Use Royal Service Manager as the main method of communication throughout the department as required for communication.
• Take and deliver accurate and timely guest messages.
• Respond to queries positively.
• Follow department policies, procedures and service standards, including all safety policies.
• Other tasks as assigned.

Qualifications

• Passion for guest service.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Degree or Diploma in Hospitality Management is an asset.
• Fluency in English, and at least one additional language
• Minimum of 1 year previous Hotel experience is an asset.
• Must have the ability to handle a multitude of tasks and Guest requests.
• Knowledge of Property Management System such asOpera is an asset.
• Ability to work independently and prioritize responsibilities.
• Experience with a Hotel loyalty program an asset.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time