Front Desk Agent

SLS; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

SLS Dubai is seeking a friendly front desk receptionist to welcome guests, check them in, and provide savvy information about hotel services and local events.

You will handle requests promptly, maintain records, and support upselling while upholding privacy and service standards in a busy luxury setting.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Strong English verbal and written communication skills.
• Ability to multitask in a fast-paced environment with attention to detail.

Responsibilities

• Check guests in, greet warmly and inform them about services, the city and local happenings.
• Handle requests and follow up to ensure appropriate service attention.
• Upsell to maximize room rates while maintaining guest privacy and records.
• Maintain front desk supplies, manage par stock, and ensure smooth handovers.

Skills

Guest services

Communication skills

Upselling techniques

Multitasking

English proficiency

Education

High School Diploma

Tools

POS systems

Job description

Actively welcome greet and check guests in Inform guests with savvy knowledge of hotel its services the city and local happenings Ensure all requests are dealt with accurately and they receive the appropriate service attention and follow up Differentiate between guest types and handle them in the appropriate manner guests with confirmed or claimed reservation walk ins VIP guests groups etc Follow up on all arrivals using the prescribed procedure modification of registration cards special requests rate changes room changes and account inquiries reservation inquiries Deal with all guest requests accidents and or thefts promptly no later than within a 20 minutes response time record all matters in Nuvola or hotel specific recording process Update and maintain the reception hand over book pass on all guest feedback to the Manager on duty so appropriate action may be taken Ensure guest privacy and security any confidential guest information is not disclosed and processes are aligned with SLS Dubai confidentiality standards Ensure the correct procedure and policy standards are adhered to Ensure all necessary supplies are available for the front desk manage par stock and order supplies Comply with hotel credit policy as it relates to cash payments credit card payments account to company voucher payment third party payment international currency etc Encourage up-selling in order to maximize rates Ensure work areas are cleaned and maintained at all times

High School Diploma or equivalent required One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel Enter and locate work related information using computers and/or point of sale systems Ability to spend extended lengths of time viewing a computer screen Possess a gracious, friendly, and fun demeanor Ability to multitask, work in a fast paced environment and have a high level attention to detail Strong verbal and written communication skills in English Maintain positive and productive working relationships with other employees and departments Ability to work independently and to partner with others to promote an environment of teamwork