Guest Relations Agent

Mandarin Oriental; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Mandarin Oriental Jumeira, Dubai seeks a Guest Relations Agent to join our Front Office team. You will welcome guests, assist VIPs, and coordinate services to deliver personalised experiences.

Key duties include inspecting VIP rooms, meeting and greeting guests, handling requests, preparing daily communications, and supporting the Front Office and related departments to anticipate needs. You will engage with guests throughout their stay, contribute to a culture of service excellence, and grow

Responsibilities

• Inspect VIP rooms prior to arrival and ensure all requests are met.
• Meet and greet guests.
• Prepare the Daily Communication Form.
• Handle amenity requests and other guest relations programmes.
• Run and participate in VIP meetings.
• Assist the Front Office during peak periods.
• Handle guests' complaints.
• Work closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.
• Establish individual guest preferences and provide the service accordingly.
• Check and update arrival and departure reports for better handling of guest needs.

Job description

Mandarin Oriental Jumeira, Dubai is looking for a Guest Relations Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

As Guest Relations Agent you will be responsible for the following duties:

• Help the Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.


• Help the Guest Relations Manager to meet and greet guests.


• Prepare the Daily Communication Form.


• Handle amenity requests and other guest relations programmes


• Run and Participate in the VIPs meeting.


• Assists the Front Office during need periods.


• Handles guests’ complaints.


• Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.


• Establish individual guest’s preferences and provide the service accordingly.


• Check and update arrival and departure reports for a better handling and anticipation of guest needs.


• Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.


• Attend to specific guest’s requests ensuring efficient and proactive service.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.


• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.


• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.


• A competitive salary and benefits packages

We’re Fans. Are you?